I just got iPhone XS. In my opinion, it’s really small for me. So can I exchange iPhone XS to XS max. If so, how?
What’s the Apple GiveBack?
Trading in your device is as easy as buying a new one. Apple will give you a prepaid trade-in kit or shipping label to send it off. Or you can bring it to an Apple Store. They’ll either give you instant credit toward the purchase of a new product or send your device on to our recyclers. For a limited time, you can get even more back when you upgrade to iPhone XR or iPhone XS and trade in your iPhone.
Click here to find an Apple Store near you
What should I do to before trading in my device?
- If you paired an Apple Watch with your iPhone, unpair your Apple Watch.
- Back up your device.
Click here to learn how to back up target data without iTunes and iCloud
- Sign out of iCloud and the iTunes & App Store. If you’re using iOS 10.3 or later, tap Settings > [your name]. Scroll down and tap Sign Out. Enter your Apple ID password and tap Turn Off. If you’re using iOS 10.2 or earlier, tap Settings > iCloud > Sign Out. Tap Sign Out again, then tap Delete from My [device] and enter your Apple ID password. Then go to Settings > iTunes & App Store > Apple ID > Sign Out.
- Go back to Settings and tap General > Reset > Erase All Content and Settings. If you turned on Find My iPhone, you might need to enter your Apple ID and password.
- If asked for your device passcode or Restrictions passcode, enter it. Then tap Erase [device].
- If you’re switching to a non-Apple phone, deregister iMessage.
- Contact your carrier for help transferring service to a new owner. If you aren’t using a SIM card with your device, you can contact them to get help transferring service to the new owner.
How can I do that?
Trading in your device is as easy as buying a new one. Apple will give you a prepaid trade-in kit or shipping label to send it off. Or you can bring it to an Apple Store. We’ll either give you instant credit toward the purchase of a new product or send your device on to our recyclers.
I have a problem with the battery. The problem is that when I plug my iPhone to charge he doesn’t make the chime noise and doesn’t show the green battery logo on the screen. He just start charging without making any sound and without showing anything on screen. I have a feeling that something is wrong, so please help!
If you’re trying to charge wirelessly with an iPhone 8 or later, first make sure that you can charge with the USB adapter and cable that came with your device. If that works, then get help with wireless charging. For a third-party accessory, check that it’s Apple certified.
What if your device charges slowly or won’t charge?
Follow these steps and try again after each:
- Check your charging cable and USB adapter for signs of damage, like breakage or bent prongs. Don’t use damaged accessories.
- Use a wall power outlet and check for firm connections between your charging cable, USB wall adapter, and wall outlet or AC power cable, or try a different outlet.
- Remove any debris from the charging port on the bottom of your device, then firmly plug your charging cable into your device. If the charging port is damaged, your device probably needs service.
- Let your device charge for a half hour (If your device is unresponsive afterward, learn what to do).
- Force restart your device
- Let your device charge for another half hour.
- If your device still won’t power on or charge, take your device, charging cable, and charging adapter to an Apple Retail Store or apple authorized service provider for evaluation. You can also contact apple support.
Note: Keep in mind to back up important data in case of data loss
What if your device stopped charging at 80 percent?
Your iPhone might get slightly warmer while it charges. To extend the lifespan of your battery, if the battery gets too warm, software might limit charging above 80 percent. Your iPhone will charge again when the temperature drops. Try moving your iPhone and charger to a cooler location.
What if an alert says that your accessory isn’t supported or certified?
These alerts can appear for a few reasons: Your iOS device might have a dirty or damaged charging port, your charging accessory is defective, damaged, or non Apple-certified, or your USB charger isn’t designed to charge devices. Follow these steps:
- Remove any debris from the charging port on the bottom of your device.
- Restart your iOS device
- Try a different USB cable or charger
- Make sure that you have the latest version of iOS
- Contact Apple Support to set up service
What if you can’t make or receive FaceTime calls?
- Make sure that your device has a Wi-Fi connection to the Internet or a cellular-data connection
- Learn more if you’re using router, firewall, or security software that restricts Internet access
- If you’re trying to use FaceTime over cellular, make sure that Use Cellular Data is on for FaceTime. Go to Settings and tap Cellular or tap Mobile Data, then turn on FaceTime. If you’re using an iPad, you might see Settings > Cellular Data
- Go to Settings > FaceTime and make sure that FaceTime is on
- If you see “Waiting for Activation,” turn FaceTime off and then on again. Learn what to do if you can’t activate FaceTime
- If you don’t see the FaceTime setting, make sure that Camera and FaceTime aren’t off in Settings > Screen Time > Content & Privacy Restrictions > Allowed Apps
- Make sure that you have the correct phone number or email address listed
- Go to Settings > General > Date & Time and turn on Set Automatically
- Restart your device
- Update your device to the latest version of iOS
What if you have connection or sound quality issues with FaceTime?
Make sure that both you and the person that you’re calling are using a fast Wi-Fi or cellular connection. If you’re using Wi-Fi, FaceTime requires a broadband connection.
What if I can’t find the FaceTime app?
- Make sure that your device supports FaceTime. FaceTime isn’t available or might not appear on some iPhones and iPads purchased or used in Saudi Arabia, Pakistan, and United Arab Emirates, including Dubai. However, with iOS 11.3 or later, FaceTime is available on iPhone, iPad, and iPod touch in Saudi Arabia.
- Go to Settings > Screen Time > Content & Privacy Restrictions > Allowed Apps and make sure that FaceTime and Camera are turned on.
- Search for the FaceTime app in Spotlight or using Siri. If you or someone else removed the FaceTime app, you might need to restore it.
- Update your device to the latest version of iOS.
- Restore your device. (Note: don’t forget to back up your important data before the progress)
I have the iPhone XS Max 256GB and when I call someone after like 10sec into the conversation I get a call failure and I have to call again. Can anyone help? Thanks in advance!
You might not be able to make or receive calls on your iPhone if you have certain settings turned on, if your software isn’t up to date, or if there’s a problem with your network.
Find out what to do if you see “No service” or “Searching” in the status bar. If you can’t make or receive calls on your iPhone, follow these steps, testing after each step:
- Check your iPhone settings
- Turn Airplane Mode on and off. Go to Settings and turn on Airplane Mode, wait five seconds, then turn it off.
- Check your Do Not Disturb settings. Go to Settings > Do Not Disturb and make sure it’s off.
- Check for any blocked phone numbers. Go to Settings > Phone > Call Blocking & Identification.
- See if Call Forwarding is turned on. Go to Settings > Phone > Call Forwarding and make sure it’s off.
- Check for a carrier settings update.
- Check for an iOS software update. Some updates might require a Wi-Fi connection.
Keep in mind that you’d better back your important data up in case of data loss
- Remove and reinsert your SIM card
If your iPhone has a SIM card, remove the SIM card, then reinsert it.
- When you contact your carrier, make sure that:
- Your account is set up to use your iPhone.
- There aren’t any localized service outages.
- Your account doesn’t have a billing-related block.
- Your calls don’t have errors on the carrier system.
- Check your network settings
- Reset your network settings. Go to Settings > General > Reset > Reset Network Settings. This will erase all current saved settings, including Wi-Fi passwords, preferred networks, and VPN settings.
- Try to make or receive calls in another location.
- Switch to a different network band. Go to Settings > Cellular > Cellular Data Options > Enable LTE and turn off Enable LTE, 4G, or 3G (this option will depend on your carrier and device model).
If you still can’t make or receive calls, restore your iPhone as new. If restoring doesn’t fix the issue, contact Apple Support.
How it works?
- Trusted devices: A trusted device lets apple know it’s yours and that can be used to verify your identity by displaying a verification code from Apple when you sign in on a different device or browser. You can also get a verification code from Settings on your trusted device.
- Trusted phone numbers: A trusted phone number is a number that can be used to receive verification codes by text message or automated phone call.
- Verification codes: A verification code is a temporary code sent to your trusted device or phone number when you sign in to a new device or browser with your Apple ID.
What to remember when you use two-factor authentication?
- Remember your Apple ID password.
- Use a device passcode on all your devices.
- Keep your trusted phone number(s) up to date.
- Keep your trusted devices physically secure.
Is this different than Apple’s current two-step verification feature?
Yes. It uses different methods to trust devices and deliver verification codes, and offers a more streamlined user experience. Two-factor authentication is required in order to use certain features that require improved security. The older two-step verification feature continues to work separately for users who are already enrolled.
What if I forget my password?
You can reset or change your password from your trusted device when you follow these steps.
- On your iPhone, iPad, or iPod touch:
- Go to Settings > [your name]. If you’re using iOS 10.2 or earlier, go to Settings > iCloud > tap your Apple ID.
- Tap Password & Security.
- Tap Change Password.
- Enter a new password.
- Go to System Preferences, then click iCloud.
- Choose Account Details.
- If you’re asked to enter your Apple ID password, click Forgot Apple ID or password and follow the onscreen instructions. You can skip the final steps below.
- Click Security > Reset Password. Before you can reset your Apple ID password, you’re required to enter the password used to unlock your Mac.
Do I still need to remember any security questions?
No. With two-factor authentication, you don’t need to choose or remember any security questions.
Can Apple Support help me regain access to my account?
Apple Support can answer your questions about the account recovery process, but can’t verify your identity or expedite the process in any way.
Can I turn off two-factor authentication after I’ve turned it on?
If you already use two-factor authentication, you can no longer turn it off. Certain features in the latest versions of iOS and macOS require this extra level of security, which is designed to protect your information.
When you set up iCloud, you automatically get 5GB of storage. You can use that space for your iCloud backups, to keep your photos and videos stored in iCloud Photos, and your documents up to date in iCloud Drive. If you reach or exceed your iCloud storage limit, learn how to manage your storage.
How to see how much iCloud storage you have?
On your iPhone, iPad, or iPod touch:
If you’re using iOS 10.3 or later, go to Settings > [your name] > iCloud. Tap iCloud Storage or Manage Storage.
If you’re using iOS 10.2 or earlier, go to Settings > iCloud > Storage.
What if I run out of my iCloud space?
If you used up your free iCloud space, your device won’t back up to iCloud, new photos and videos won’t upload to iCloud Photos, and iCloud Drive, other iCloud apps, and your text messages won’t stay up to date across your devices. And you can’t send or receive emails with your iCloud email address.
How to make more space available in iCloud?
- Buy more iCloud storage. Plans start at 50GB for $0.99 (USD) a month. If you choose 200GB or 2TB plans, you can share your storage with family.
- Free up storage in iCloud by deleting content, like old iCloud Backups, photos, videos, files, mail, and text messages that you’re not using.
Also learn: What should I do before I delete data?
- You can decrease the size of your iCloud Backup and free up space in iCloud when you turn off backups for apps that you’re not using or delete old iCloud backups.
- Delete backups and turn off iCloud Backup for your device.
- You can make more space in iCloud when you delete photos and videos that you no longer need from the Photos app on any of your devices.
- You can also choose to save space on your device when you turn on Optimize device Storage in Settings.
- Reduce the size of your photo library
- You can manage and delete files you store in iCloud Drive from your iPhone/iPad
- Delete email messages from your iCloud email account
- Delete Voice Memos
Apple published a new 60-second spot through its official YouTube channel yesterday, provocatively titled “5 reasons iPad Pro can be your next computer”. And here they are:
- It’s more powerful than most computers.
- Use multiple apps at the same time and drag and drop between them
- Switch apps using gestures
- Use two apps at the same time
Learn how to use Split View in Safari to see two websites at the same time on your iPad
- It’s anything you want it to be as long as there’s an app for that.
- It goes anywhere and stays connected everywhere.
Easily browse, search, and organize all of your documents in the Files app — and access them from any of your iOS devices.
- Using it as easy as tapping, swiping, pinching and dragging.
It gives you instant access to the things you do the most. Quickly take a picture, turn on lights, or control your Apple TV — all with just a swipe.
- It’s even better with Apple Pencil
- You can use Apple Pencil to write, markup, and draw with built-in apps and apps from the App Store. With some apps, like Notes, you can draw and sketch with an Apple Pencil.
- With iPad Pro 11-inch and iPad Pro 12.9-inch, you can double-tap the lower section of Apple Pencil to quickly switch back to the tool you used last.
You can change what happens when you double-tap your Apple Pencil by going to Settings > Apple Pencil. Choose between these: switch between current tool and eraser, switch between current tool and last used, show color palette, off.
What if your Apple Pencil won’t pair with your iPad?
- Make sure to center your Apple Pencil on the magnetic connector on the right edge of the iPad
- Restart your iPad, then try to pair again
- Go to Settings > Bluetooth and make sure that Bluetooth is turned on
- On the same screen, look under My Devices for your Apple Pencil. If you see it, tap Forget this Device
- Connect your Apple Pencil in to your iPad and tap the Pair button when it appears after a few seconds
- If you don’t see the Pair button, wait for one minute while your Apple Pencil charges. Then try connecting your Apple Pencil again and wait until you see the Pair button.
- If you still don’t see the Pair button, contact Apple Support.
PS: you may also interested in how to recover deleted/lost data from iPad.