Monthly Archives: December 2018

What If My Headphones Don’t Work With My iPhone, iPad, Or iPod Touch?

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I was cleaning my headphones then after I put them back in the right side stopped making sound. I’m not sure why. Can anyone help?

What if my headphones don’t work with my iPhone, iPad, or iPod touch?

headphone cannot accessed on your iphone/ipad/ipod touch

  • Check for debris, damage, or loose connections
  1. Check for debris in the headphone port on your iPhone, iPad or iPod touch.
  2. Check your headphone cable, connector, remote, and earbuds for damage, like wear or breakage.
  3. Look for debris on the meshes in each earbud. To remove debris, gently brush all openings with a small, soft-bristled brush that’s clean and dry.
  4. Firmly plug your headphones back in. If your iOS device has a case, remove the case to get a firm connection.
  • If you can’t hear any sound or if only one side of your headphones works
  1. Adjust the volume with the volume buttons on your iOS device or use the Volume slider in Control Center.
  2. To see if you need a replacement, try a second pair of headphones. If the second pair works, contact the manufacturer of the initial pair and ask if you need a replacement. If the second pair doesn’t work, contact Apple Support.
  • If your microphone doesn’t work
  1. Make sure that your headphones have a built-in microphone.
  2. Check your microphone for blockage, like debris, lint, or plastic packaging.
  3. To see if you need a replacement, try a second pair of headphones. If the second pair works, contact the manufacturer of the initial pair and ask if you need a replacement. If the second pair doesn’t work, contact Apple Support.

What if your iPhone is stuck in headphone mode?

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Do you have one of these issues?

  • After you plug any headphones into your iOS device, sound plays from your device’s speakers instead of the headphones.
  • You unplug your headphones, but when you adjust volume on your iOS device, you still see a Headphones volume indicator.

If so, take your device to an Apple Retail Store or Apple Authorized Service Provider for inspection. Don’t have a nearby service location? Contact Apple Support.

Also read: How to get lost data back from iPhone/iPad/iPod touch without a backup?

What If The Home Button Is Not Working On Your iPhone/iPad/iPod Touch?

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My home button stopped working. Before I used to have to just press it repeatedly to have it working again, but now it never works. I pretty much just use it for screenshots though. Please help? Thanks in advance!

If you can’t unlock your iOS device using Touch ID, can’t enroll a fingerprint, or you’re asked to enter your passcode, learn what to do.

home button issues with your iphone/ipad/ipod touch

Note: To avoid losing data, iFonebox enables you to selectively back important content up.

  • Make sure that your fingers and the Home button are clean and dry. For the Home button, use a clean, lint-free cloth to wipe off any dirt or debris.
  • Your finger should cover the Home button completely, touching the surrounding metal ring. While Touch ID is scanning, you shouldn’t tap too quickly or move your finger around.
  • Restart your device. If you can’t restart your device, try to force restart it.
  • If you’re using a case or screen protector, make sure it doesn’t cover the Home button or the surrounding ring.
  • Go to Settings > Touch ID & Passcode and make sure that iPhone Unlock or iTunes & App Store is on, and that you’ve enrolled one or more fingerprints.
  • Try enrolling a different finger.
  • If the previous steps didn’t help, you see “Failed—unable to complete Touch ID setup”, or either of the following happen when you go to Settings > Touch ID & Passcode, take your device to an Apple Retail Store or Apple Authorized Service Provider, or contact Apple Support:
  1. You can’t turn on Touch ID
  2. Touch ID is dimmed or grayed out
  • If the button or switch still isn’t working, is damaged, or works intermittently, you might need to set up service for your device. Contact Apple Support, then follow the steps to complete your service request.

When should you need to enter your passcode?

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  • You just restarted your device
  • Your fingerprint isn’t recognized five times in a row
  • You haven’t unlocked your device in more than 48 hours
  • You just enrolled or deleted fingerprints
  • You’re trying to open Touch ID & Passcode in the Settings menu
  • You used Emergency SOS.

How To Request A Refund For An App Store Or iTunes Store Purchase?

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Some recent App Store and iTunes Store purchases might be eligible for a refund if the item doesn’t work as expected or can’t be used. You can request a refund on certain App Store or iTunes Store purchases within 90 days of the purchase date through your purchase history.

What’s the detailed steps to request a refund?

ask for a refund for an app store or itunes store purchase

  1. View your purchase history

To open your purchase history, tap or click this link: View your purchase history.

You can see your purchase history in Settings on your iPhone, iPad, iPod touch, or in iTunes on a Mac or PC. You can also go to reportaproblem.apple.com using any web browser.

  1. Locate the order in your purchase history

Find the order with the item that you want to request a refund for, then follow the directions for the device that you’re using.

  • On your iPhone, iPad, or iPod touch: Tap Total Billed at the bottom of the order, then tap the specific item.
  • On your Mac or PC: Click More below the price of the item.
  • On the Report a Problem website: Find the item on the Purchases tab.
  1. Report a problem
  • On your iPhone, iPad, iPod touch, Mac or PC: Tap or click Report a Problem below the item’s details. A browser window opens to the Report a Problem website.
  • On the Report a Problem website: Tap or click Report a Problem to the right of the item.

If you don’t see an option to Report a Problem, then the item isn’t eligible for a refund request.

  1. Describe your issue

Choose a reason for the problem, describe your issue, then tap or click Submit.

Based on the information that you provide, Apple might provide a refund directly, refer you to the developer, require additional information, or might deny the refund request based on refund eligibility.

What if you can’t find the item?

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Make sure that you’re signed in with the same Apple ID that you used to make the purchase. Also make sure that it’s not a family member’s purchase charged to your payment method. Some items and purchases older than 90 days aren’t eligible for refunds. See the terms and conditions for more information.

Also read: How to recover accidentally deleted data if no backup?

What If You Can’t Hear A Person On A Call Or Voicemail?

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I can’t hear the person in other side of call. My iOS has been updated. I’ve rebooted but still can’t hear them clearly. If iCloud is full will this affect the sound quality of the voice? Speaker voice is fine. Soft on memo and voicemail as well. Can anyone help?

If you can’t hear a person’s voice clearly, hear crackling, static, or have issues with sound quality while you’re on a call or listening to voicemail on your iPhone, learn what to do.

  • Turn up the volume

get help with the sound isn’t clear on your iphone

While you’re on a call, adjust the volume with the volume buttons. Make sure that you can see the volume indicator on the screen when you press the volume buttons.

  • Check the connections

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If your iPhone is connected to a headset, you won’t be able to hear through the iPhone receiver or using speakerphone. Follow these steps, testing after each.

  1. Make sure that you don’t have anything plugged into the headphone jack or the dock connector.
  2. Go to Settings > Bluetooth and turn off Bluetooth.
  • Clear the receiver

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The iPhone receiver won’t work properly if it’s blocked or dirty. Follow these steps, testing after each:

  1. Make sure nothing is blocking the receiver, such as a case or screen protector.
  2. If you have a new iPhone, remove the plastic film on the front and back of the device.
  3. Check the receiver opening to see if it’s blocked or dirty. If necessary, clean the receiver opening with a small, soft-bristled brush. Make sure that the brush is clean and dry.
  4. While you’re on a call, turn on speakerphone. If you still can’t hear, then your network or reception could be the issue. Try calling again later or from a different location.
  • Restart and update

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Restart your iPhone and test again.

If there’s still no sound or poor sound quality, update your iPhone to the latest version of iOS.

Note: Don’t forget to back up your important data before the upgrade.

  • Contact Apple Support

If you tried these steps and there’s still no sound or poor sound quality from your iPhone, contact Apple Support.

Something Wrong With The Display On Your iPhone/iPad/iPod Touch? Solved!

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Question one: What if your display doesn’t respond to touch?

fix display issues on your iphone/ipad/ipod touch

Quick fix:

If your display, or part of your display, doesn’t respond, you might need to force restart your device:

  • On iPad Pro 11-inch and iPad Pro 12.9-inch (3rd generation): Press and immediately release the Volume Up button, then press and immediately release the Volume Down button. Press and hold the Power button until the device restarts.
  • On iPhone 8 and later: Press and quickly release the Volume Up button. Then press and quickly release the Volume Down button. Then press and hold the Side button until you see the Apple logo.
  • On an iPhone 7 or iPhone 7 Plus: Press and hold both the Side and Volume Down buttons for at least 10 seconds, until you see the Apple logo.
  • On an iPhone 6s and earlier, iPad, or iPod touch: Press and hold both the Home and the Top (or Side) buttons for at least 10 seconds, until you see the Apple logo.

Question two: What if your display is too sensitive?

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Quick fix:

  1. Restart your device.
  2. Make sure your screen is clean and free of any debris or water.
  3. Disconnect any Lightning accessories.
  4. Remove any cases or screen protectors.
  5. If your display continues being too sensitive or completes actions without being touched, contact Apple Support.

Question three: What if your screen is black or if your device won’t turn on?

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Quick fix:

  • Plug in your device and let it charge for up to one hour.
  • force restart your device
  • Update your device via iTunes
  • Contact Apple Support if none of them work

Question four: What if your display is too dim or too bright?

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Quick fix:

If your display is too dim or too bright, you should adjust the display settings on your device.

Method one: Adjust brightness in Control Center

  1. On an iPhone X and later, or iPad with iOS 12, swipe down from the top-right corner of your display. On an iPhone 8 or earlier, or on an iPod touch, swipe up from the bottom edge of your display.
  2. Drag the brightness bar up or down to adjust the brightness.

Method two: Adjust brightness in Settings

  1. Go to Settings > Display & Brightness.
  2. Drag the slider to the right or left to adjust the brightness.

If you don’t see your issue below or need more help, contact Apple Support or take your device to an Apple Store or Apple Authorized Service Provider. Keep in mind to back your important data up before the inspection.

Get Help With Your Missing Photos From Your iPhone/iPad/iPod Touch!

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If you’re missing a photo or video from your Photos app, try these tips to help you find it again.

Method one: Check your Recently Deleted folder

fix the problem that pictures are missing

You might have accidentally deleted your photo or video, and now it’s in the Recently Deleted folder. Go to Photos > Albums > Recently Deleted. If you see the missing photo, you can move it back into your All Photos album.

  1. Tap the photo or video > Recover.
  2. Confirm that you want to recover the photo.

Method two: Make sure that iCloud Photos is turned on

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iCloud Photos securely stores all of your photos and videos in iCloud, so that you can access them on all of your devices. If you took a photo on your iPhone but don’t see it on your other devices, check your settings.

  1. Go to Settings > [your name] > iCloud.
  2. Tap Photos.
  3. Turn on iCloud Photos.
  4. You might need to connect to Wi-Fi and wait a few minutes. Then look for your photos again.

Method three: Unhide your photos

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If you hide your photos and videos in your Moments, Years, and Collections view, then you’ll only see them in your Hidden album. You can unhide your photos and videos from the Hidden album.

  1. Open the Photos app and go to the Albums tab.
  2. Tap Hidden under Other Albums.
  3. Select the photo or video that you want to unhide.

Method four: Restoring form an iCloud backup

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  1. Turn on your device and tap Restore from iCloud Backup.
  2. Sign in to iCloud with your Apple ID.
  3. Choose a backup.
  4. When asked, sign in to your Apple ID account to restore your apps and purchases
  5. Stay connected and wait for a progress bar to appear and complete.

Method five: restoring from an iTunes backup

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  1. Open iTunes on the Mac or PC that you used to back up your device.
  2. Connect your device to your computer with a USB cable.
  3. Select your iPhone, iPad, iPod touch when it appears in iTunes.
  4. Open iTunes on the Mac or PC that you used to back up your device.
  5. Connect your device to your computer with a USB cable.
  6. Open iTunes on the Mac or PC that you used to back up your device.
  7. Connect your device to your computer with a USB cable.

Note: A completely restore would erase all the existing data and settings on your device, click here to learn how to selectively restore data without any data loss.

 

What If You Hear No Sound From Your iPhone, iPad, Or iPod Touch Speaker?

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Hi, I have an iPhone 7. I can make and receive phone calls but the speaker and mouthpiece are not working. Can you give me some advice to get it back normal? Thanks very much!

What if you cannot hear any sound from your iOS devices?

sound is not working on your ios devices

Before we start trouble shooting, see if your speaker works: In Settings > Sounds (or Settings > Sounds & Haptics), drag the Ringer and Alerts slider up or down a few times.

If you don’t hear any sound, your speaker might need service. Contact Apple Support.

  1. Check your sound settings

If your device has a Ring/Silent switch, move the switch forward—toward the device’s display—so that orange isn’t showing. Open Settings > Do Not Disturb and check that Do Not Disturb is off. If you’re using an iPad, you can also swipe down from the top-right corner to view Control Center and make sure the mute button and Do Not Disturb button aren’t enabled.

  1. Check sound with an app

Open an app that has music or sound effects, then adjust the volume with your volume buttons or the slider in Control Center.

  1. Plug headphones into your device

If you can hear sound through the headphones but not through your device’s speakers, unplug the headphones and clear dust or debris from the headset port on your device.

  1. Turn off Bluetooth

To make sure that your device isn’t sending audio to a Bluetooth accessory, go to Settings > Bluetooth and turn off Bluetooth.

  1. Restart your device

Turn off your device, then turn it back on. Check the sound again. If you still don’t hear any sound, contact Apple Support.

Do you also have one of these issues?

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  • After you plug any headphones into your iOS device, sound plays from your device’s speakers instead of the headphones.
  • You unplug your headphones, but when you adjust volume on your iOS device, you still see a Headphones volume indicator.

If so, take your device to an Apple Retail Store or Apple Authorized Service Provider for inspection.

Note: Don’t forget to back up your important data before the inspection.

Hot Issues About My Photo Stream

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If you have My Photo Stream enabled on all of your devices, your last 30 days of photos are available in the My Photo Stream album so that you can view or add them to your library on each device. If you can’t find your My Photo Stream images in the Photos app, find your issue below and follow the steps to resolve it.

 get help with my photo stream

Question one: I don’t see photos from My Photo Stream on my iPhone, iPad, iPod touch.

Quick fix:

  1. Tap Settings > Wi-Fi on all of your devices. Check that Wi-Fi is on and you have an Internet connection.
  2. Tap Settings > [your name] > iCloud > Photos.
  3. Check that My Photo Stream is on for each of your devices. If the feature is on, turn it off and tap Delete. Then turn on My Photo Stream again.
  4. On the device that took the photo you’re looking for, close the Camera app. (Nothing uploads to My Photo Stream until you do.)
  5. See if your iOS device is below 20% battery power. If it is, My Photo Stream disables itself temporarily to save battery life.

Question two: I see different photos in the My Photo Stream album on each of my devices.

Quick fix:

  1. If there are any photos in the My Photo Stream album that you want to keep, save them to your device. Then back up your photos and other data.

Note: Click here to see how to selectively back data up

  1. On your device, turn off My Photo Stream. Here’s how: Tap Settings > [your name] > iCloud > Photos and turn off Upload to My Photo Stream.
  2. Confirm that you want to Delete Photos.
  3. Turn on My Photo Stream again.
  4. Repeat these steps for each device.

Question three: I don’t see any photos in the My Photo Stream album.

Quick fix:

Make sure that your Mac has an active Internet connection. Without Internet, updates to My Photo Stream won’t appear in Photos.

Question four: I imported photos, but I don’t see them in My Photo Stream and the service is turned on

Quick fix:

  1. Make sure that your Mac has an active Internet connection.
  2. Check if you’re using iCloud Photos in the Photos app. If you enabled iCloud Photos, photos from other devices using My Photo Stream will appear in All Photos.

What If Personal Hotspot Is Not Working On Your iPhone?

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With Personal Hotspot, you can share the cellular data connection of your iPhone with another device. I think everyone’s a bit confused re the personal hot spots issue! If you need help with Personal Hotspot, follow these steps.

Use these steps first:

can’t access to personal hotspot is note

  • Check that Personal Hotspot is turned on in Settings > Personal Hotspot. If you can’t find or turn on Personal Hotspot, check that your wireless carrier enabled it and that your wireless plan supports it.
  • Restart the iPhone or iPad that provides Personal Hotspot and the other device that needs to connect to Personal Hotspot.
  • Make sure that you have the latest version of iOS.
  • On the iPhone or iPad that provides Personal Hotspot, go to Settings > General > Reset, then tap Reset Network Settings.

What if you can’t connect to Personal Hotspot with Wi-Fi?

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On the device that provides Personal Hotspot, go to Settings > Personal Hotspot, then follow these steps:

  • Make sure that Personal Hotspot is on.
  • Remember the device’s Wi-Fi network name and password that appear on this screen. If you want to change the Wi-Fi network name, learn how to change your device name.
  • Stay on this screen until you connect your other device to the Wi-Fi network.
  • On the device that needs to connect to Personal Hotspot, follow these steps:
  1. Turn Wi-Fi off and back on.
  2. Make sure that you connect to the correct Wi-Fi network. The network name is the same as the iOS device that provides Personal Hotspot.
  3. If you see a password error when you try to join Personal Hotspot, check the Wi-Fi password: On the device that provides Personal Hotspot, go to Settings > Personal Hotspot to see the Wi-Fi password.

What if you can’t connect to Personal Hotspot with USB?

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To avoid unnecessary data charges, turn off Personal Hotspot when you don’t need it. If you don’t, every time you plug your iOS device with Personal Hotspot into your computer to charge, your computer will connect to Personal Hotspot.

What if you can’t connect to Personal Hotspot with Bluetooth?

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  1. Turn Bluetooth off and back on: On your iOS devices, go to Settings > Bluetooth and turn Bluetooth off and back on.
  2. Unpair your device: On the iPad or iPod touch that needs to connect to Personal Hotspot, tap Settings > Bluetooth.
  3. Restart all your devices.
  4. Pair your devices and try again to connect to Personal Hotspot.
  5. If you still can’t connect, contact Apple Support to get help with your iPhone.