Monthly Archives: January 2019

Everything We Know About Apple Pay

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get help with apple pay

What do I need to use Apple Pay?

Here’s what you need to use Apple Pay in supported countries or regions:

  • Your eligible device
  • A supported card from a participating card issuer
  • The latest version of iOS, watchOS, or macOS
  • An Apple ID signed in to iCloud

Will I continue to earn rewards and benefits from my credit, debit, or prepaid cards when I pay using Apple Pay?

Yes. When you pay using Apple Pay, you’ll continue to get the rewards, benefits, and security that your credit, debit, or prepaid card provides.

How do I return an item that I bought using Apple Pay in a store?

  • On the device that you used to make the original payment, select the card that you want to be refunded. Remember to use the card registered within Apple Pay, not your physical card.
  • On your iPhone, hold the device near the reader and authorize the return with Face ID, Touch ID, or passcode. On your Apple Watch, double-click the side button and hold the display of your Apple Watch within a few centimeters of the contactless reader.

Can I continue to use my plastic credit, debit, or prepaid cards if I suspend or remove my cards in Wallet?

When you suspend or remove your cards in Wallet, your device-specific Device Account Number is suspended or removed. You can continue to use your plastic cards.

How secure is Apple Pay?

Apple Pay is safer than using a plastic credit, debit, or prepaid card. Every transaction on your iPhone, iPad, or Mac requires you to authenticate with Face ID, Touch ID, or your passcode. Your Apple Watch is protected by the passcode that only you know, and your passcode is required every time you put on your Apple Watch or when you pay using Apple Pay. Your card number and identity aren’t shared with the merchant, and your actual card numbers aren’t stored on your device or on Apple servers.

What if my iPhone, iPad, Apple Watch, or Mac is lost or stolen?

  1. You can go to your Apple ID account page or use the Find My iPhone app to suspend or permanently remove the ability to pay from that device with Apple Pay.
  2. You can also call your bank or card issuer to suspend or remove your cards from Apple Pay.
  3. You can also call your card issuer or Suica Support (050-2016-5005) to suspend or remove your cards from Apple Pay.

Also read: How to transfer target content from iPhone/iPad/iPod to computer?

Get Help With The Face ID On Your iPhone/iPad

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face id isn’t woring on your iphone/ipad

Make sure that the TrueDepth camera on your iPhone or iPad isn’t covered with a case or a screen protector. Also, check if there’s residue or dirt covering the TrueDepth camera.

  • Make sure that nothing is covering your face

Face ID works with many sunglasses. If you’re wearing sunglasses designed to block certain types of light, then your sunglasses might be blocking the infrared light used by the TrueDepth camera.

  • Make sure that you’re facing the TrueDepth camera

Whether your iPhone or iPad is lying on a surface or you’re holding it in a natural position, make sure that your iPhone or iPad is an arm’s length or closer (10-20 inches) from your face.

  • Add an alternate appearance

For most users, Face ID will continuously learn as they change. If you have an appearance that can look vastly different, you can set up an alternate appearance so Face ID still recognizes you.

To set up an alternate appearance:

  1. Go to Settings > Face ID & Passcode. If asked, enter your passcode.
  2. Tap Set Up an Alternate Appearance.
  3. Look straight into your iPhone or iPad and place your face inside the frame.
  4. Gently move your head to complete the circle. If you’re unable to move your head, tap Accessibility Options.
  5. When you finish the first Face ID scan, tap Continue.
  6. Gently move your head to complete the circle for a second time.
  7. When Face ID setup is complete, tap Done.

When should I enter your passcode?

You might need to enter your passcode or Apple ID instead of using Face ID in these situations:

  1. The device has just been turned on or restarted.
  2. The device hasn’t been unlocked for more than 48 hours.
  3. The passcode hasn’t been used to unlock the device in the last six and a half days and Face ID hasn’t unlocked the device in the last 4 hours.
  4. The device has received a remote lock command.
  5. After five unsuccessful attempts to match a face.
  6. After initiating power off/Emergency SOS by pressing and holding either volume button and the side button simultaneously for 2 seconds.

Also read: How to recover deleted data from iPhone/iPad/iPod touch directly?

 

Hot Issues About Face Time On Your iPhone/iPad/ iPod Touch

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get help with the face time on your iphone/ipad/ipod touch

Part one: Why can’t I use the Face Time?

  • FaceTime and FaceTime audio calling might not be available for all countries, regions, or carriers.
  • FaceTime isn’t available or might not appear on devices purchased in Saudi Arabia, Pakistan, and United Arab Emirates, including Dubai. However, with iOS 11.3 or later, FaceTime is available on iPhone, iPad, and iPod touch in Saudi Arabia.
  • Call forwarding isn’t available with FaceTime.
  • If you try to switch from a FaceTime call to a phone call or a FaceTime audio call.

Part two: Common problems you may encounter when using FaceTime

  1. What if you can’t make or receive FaceTime calls?

If none of the above reasons apply to you, and you still can’t make or receive FaceTime calls, follow these steps:

  • Make sure that your device has a Wi-Fi connection to the Internet or a cellular-data connection. Learn more if you’re using router, firewall, or security software that restricts Internet access.
  • If you’re trying to use FaceTime over cellular, make sure that Use Cellular Data is on for FaceTime. Go to Settings and tap Cellular or tap Mobile Data, then turn on FaceTime. If you’re using an iPad, you might see Settings > Cellular Data.
  • Go to Settings > FaceTime and make sure that FaceTime is on.
  • If you see “Waiting for Activation,” turn FaceTime off and then on again. Learn what to do if you can’t activate FaceTime.
  • If you don’t see the FaceTime setting, make sure that Camera and FaceTime aren’t off in Settings > Screen Time > Content & Privacy Restrictions > Allowed Apps.
  • Make sure that you have the correct phone number or email address listed.
  • Go to Settings > General > Date & Time and turn on Set Automatically.
  • Restart your device.
  • Update your device to the latest version of iOS.
  1. What if you have connection or sound quality issues with FaceTime?

If your cellular connection or Wi-Fi network are running slow, or other users are streaming audio or video on the same Wi-Fi network, you might have these issues:

  • Connection alerts or unable to connect
  • Choppy video calls
  • Black screen
  • Dropped calls

Also read: How to recover call logs from iPhone if no backup?

 

Get Help With iCloud Music Library On Your iPhone/iPad

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issues about icloud music library on your iphone/ipad

Question one: What if iCloud Music Library won’t respond or times out?

Quick fix:

Turn iCloud Music Library off, then on again

  • On your iPhone, iPad, or iPod touch:
  • Go to Settings > Music, then tap iCloud Music Library to turn it off.
  • Close Settings.
  • Go to Settings > Music, then tap iCloud Music Library to turn it on.

Question two: What if you can’t see iCloud Music Library on your iPhone, iPad, or iPod touch?

Quick fix:

If you still can’t see it after the restart:

  • Turn off iCloud Music Library and then turn it back on.
  • Sign out of the iTunes Store and then sign back in.

Question three: What if you can’t download, play, or access songs

Quick fix:

First, check iTunes to see if the song is ineligible for upload. Additionally, if you added the song to your library from the Apple Music catalog, it might no longer be available on Apple Music.

Open Safari on your iOS device and go to any website to make sure that you have a strong Wi-Fi or Internet connection.

If you can’t connect to a Wi-Fi network on your iOS device, you can try using cellular data:

  1. Go to Settings > [your name] > iTunes & App Store.
  2. Turn on Use Cellular Data.

Question four: What if the artwork for some of your albums or songs is missing?

Quick fix:

  1. Find the album with the missing artwork, then right-click or Control-click it. To select more than one album, hold down the Command key on your keyboard and click additional albums.
  2. Choose Get Album Artwork. iTunes adds the album artwork.
  3. From the menu bar at the top of your computer screen or at the top of the iTunes window, choose File > Library > Update iCloud Music Library.
  4. After iCloud Music Library finishes updating, open the Music app on your iOS device.
  5. Find the songs that are missing artwork, and remove the downloads from your device.
  6. Download the song again from iCloud Music Library.

Also read: How to download data from iCloud backup to computer without data loss?

What If You Don’t See Your AppleCare Plan On My Support?

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Registered AppleCare plans are listed with your Apple device on My Support. If you don’t see your plan, learn what to do.

can access applecare on my support

How to buy an AppleCare plan?

  • Sign in to My Support with your Apple ID and password.
  • Select the device that you want to buy coverage for. If your device is eligible for an AppleCare plan, you’ll see Add Coverage.
  • Click Add Coverage.
  • Click Purchase AppleCare, then follow the remaining steps to complete your purchase.

How to find your AppleCare plan?

  • Sign in to My Support with your Apple ID and password.
  • Look under My Devices to find your Apple devices that have registered AppleCare plans.
  • If you buy your Apple device and an AppleCare Protection Plan at the same time, we automatically register it for you. We also automatically register AppleCare+ plans, so you don’t need to.

What if you don’t see your plan?

If you don’t see your AppleCare plan listed under your Apple device:

  • Your device might not be registered with an AppleCare plan. If you bought your AppleCare Protection Plan from the Apple Online Store, you need to register it on My Support.
  • Your AppleCare plan might be registered under another Apple ID. If you have multiple Apple IDs, sign out of My Support, then sign back in with another Apple ID and password. Then look for your AppleCare plan under My Devices.

What if your plan is registered with the wrong Apple ID?

If you see an AppleCare plan listed under an Apple ID that you don’t want to use anymore, contact Apple Support. We can help consolidate your device and AppleCare plans under your preferred Apple ID.

Here’s what you need when you contact Apple:

  • The AppleCare Agreement Number
  • The serial number of your Apple device
  • Your preferred Apple ID and any Apple IDs that you don’t want to use
  • The receipt for your Apple device and AppleCare plan

What if you still don’t find your plan?

  • If you don’t find your device when you sign in to My Support, you might have multiple Apple IDs and not realize it. Go to your Apple ID account page and click Forgot Apple ID or password. When asked to enter your Apple ID, click Forgot Apple ID.
  • If you still need help, contact Apple Support.

Also read: How to recover data from a dead iPhone?

 

iPhone XS Battery Draining So Fast! How To Fix?

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Hi, I have iPhone XS. I recently updated it to latest iOS version which is 11.4. And ever since I updated it I am facing this battery drainage problem even on standby mode despite having battery health over 90%. Before that my phone battery was working just fine. Can anyone be of any help?

iphone xs battery issues

Method one: Optimize your settings

  1. Adjust your screen brightness
  • To dim, open Control Center and drag the Brightness slider to the bottom.
  • Auto-Brightness adjusts your screen to lighting conditions automatically. To activate it, go to Settings > General > Accessibility > Display Accommodations and set Auto-Brightness to On.
  1. Use Wi-Fi

It’s related to the mobile data section of the device. When you use your device to access data, a Wi-Fi connection uses less power than a cellular network — so keep Wi-Fi on at all times. To turn on Wi-Fi, go to Settings > Wi-Fi to access a Wi-Fi network.

Method two: Update your device to the latest 12.1.3

Apple software updates often include advanced energy-saving technologies, so always make sure your device is using the latest version of iOS. If an update is available, you can plug your device into a power source and update wirelessly or plug it into your computer and update with the latest version of iTunes.

Method three: Keep certain cases away from your device while charging

Charging your device when it’s inside certain styles of cases may generate excess heat, which can affect battery capacity. If you notice that your device gets hot when you charge it, take it out of its case first.

Method five: Enable low power mode

Low power mode reduces display brightness, optimizes device performance, and minimizes system animations. Thus low power mode is an easy way to extend the battery life of your iPhone when it starts to get low.

Method six: Turn off the feature that allows apps to refresh in the background

Go to Settings > General > Background App Refresh and select Wi-Fi, Wi-Fi & Cellular Data, or Off to turn off Background App Refresh entirely.

Method seven: Turn on Airplane mode when you are in a poor cell coverage area

Open Control Center and tap the Airplane mode icon. Note that you cannot make or receive calls while in Airplane mode.

  1. Replace your battery

All rechargeable batteries are consumables and have a limited lifespan—eventually their capacity and performance decline so that they need to be replaced. As batteries age, it can contribute to changes in iPhone performance. So you can check your battery performance to see if your battery should be replaced.

Note: Don’t forget to back up your important data in case of data loss.

Four Ways To Transfer Content From Your Previous iOS Device To New Device

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move data from old device to new device

Method one: Use Quick Start

  1. Transfer your SIM card or contact your carrier
  2. Turn on your new device and place it near your current device running iOS 11 or later.
  3. Wait for an animation to appear on your new device.
  4. When prompted, enter your current device’s passcode on the device that you’re setting up.
  5. Follow the instructions to set up Face ID or Touch ID on your new device.
  6. When prompted, enter your Apple ID password on your new device.
  7. Keep the two devices close to each other while your information, settings, and passwords are transferred.
  8. If possible, keep your new device connected to Wi-Fi and plugged into power after setup. This allows content like your photos, music, and apps stored in iCloud to automatically download to your device.

Method two: Use iCloud

  1. Make an iCloud backup on your old device.
  2. Turn on your new device. A “Hello” screen should appear.
  3. Tap a Wi-Fi network to join, then tap Restore from iCloud Backup.
  4. Sign in to iCloud with your Apple ID and password.
  5. When asked, choose a backup.
  6. Stay connected and wait for the restore process to finish.

Method three: Use iTunes

  1. Make an iTunes backup of your previous device.
  2. Turn on your new device. A “Hello” screen should appear.
  3. Connect your new device to the computer that you used to back up your previous device.
  4. Open iTunes on your computer and select your device.
  5. Select Restore Backup. Then choose a backup.
  6. Wait for the restore process to finish.

Method four: Transfer data between two different iOS devices selectively via iFonebox

As a professional and handy iOS backup tool, iFonebox is aimed to help you transfer 17 file types of data such as contacts, notes, text messages, safari bookmarks, call history, photos, voice memos, events in calendar, reminders, WeChat data, WhatsApp data and more. Compared with iTunes and iCloud, it’s quite easy to use and highly effective. Furthermore, under the help of iFonebox, you’re allowed to transfer only contacts/notes/texts from an iOS device to the new one.

 

Hot Topics About iPad Service And Repair

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I feel terrible because I accidently dropped my iPad Air 2 days ago. The only thing that got damaged was the screen became crack.  Other than that everything else on the iPad is working fine and I can’t see any other physical external damage but unfortunately it won’t be fixable under warranty!

get help of your ipad

Question one: How do I get my iPad fixed?

Quick fix:

Choose the service and repair option that’s best for you.

  1. Send it in: Request a box and send your iPad to an Apple Repair Center.
  2. Bring it in: Set up an appointment at an Apple Store or an Apple Authorized Service Provider.

Question two: How much does it cost?

Quick fix:

  • If your iPad issue is covered under our warranty or consumer law, you won’t pay a fee. Otherwise, repairs are considered out of warranty when:
  1. Your iPad is over one year old.
  2. Your iPad screen gets broken accidentally.
  3. Your iPad has other accidental damage or issues caused by unauthorized modifications.
  • If your iPad issue isn’t covered, you’ll pay an out-of-warranty fee unless your iPad has AppleCare+ coverage. AppleCare+ includes two incidents of accidental damage. You might be able to use one of those incidents for a cracked screen or for other damage to your iPad.
  • If your battery needs replacement, Apple can repair or replace your iPad for a battery service fee. There’s no fee if your battery is defective and your iPad is covered by warranty, consumer law, or AppleCare+.

Question three: How long will it take?

Quick fix:

Depending on the type of service, your repair might take up to 5 business days. If your iPad was engraved by Apple, it could take up to 10 business days. After Apple receive your iPad, you can check the status of your repair.

Question four: What should I do before I send my iPad to Apple?

Quick fix:

Before you send your iPad to Apple, be sure to back up your data and prepare your iPad for replacement. Your replacement device won’t have your data on it, and you’ll need to restore that data from your backup. You can also selectively transfer specific data to computer with the help of iFonebox.

After Apple receive your iPad, they’ll send you information about repair, replacement, and fees. If your iPad needs to be replaced, they’ll ship a replacement to you with factory settings. Your replacement iPad will be new or equivalent to new.

Hot Topics About My Photo Stream

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What is the difference between photos and photo stream? How can I delete hundreds of videos and photos from my iPhone 6S without deleting all of them? I do not want to select all and delete all.

get help of my photo stream

With My Photo Stream, you can access recent photos that you took with your iPhone, iPad, or iPod touch, or that you uploaded from your Mac or PC. Keep reading to get more info.

Does My Photo Stream use my iCloud storage?

No. The photos you upload to My Photo Stream don’t count against your iCloud storage.

Can I use My Photo Stream to back up my photos instead of iCloud Backup or iTunes?

No. Photos in My Photo Stream are saved on the iCloud server for 30 days. After that, the photos are removed from iCloud. To save or back up these photos, you must save them from My Photo Stream to your iOS device. 

How many photos can My Photo Stream store?

To save storage space, your iPhone, iPad, and iPod touch keep your most recent 1000 photos in the My Photo Stream album. From My Photo Stream, you can browse your photos or move the ones you like to another album to keep them on your iOS device forever. And if your Apple TV has limited storage, you’ll see only your most recent photos.

What happens to your photos if you turn off My Photo Stream?

Before you turn off My Photo Stream, save any photos that you want to keep on your device. If you sign out of iCloud or turn off My Photo Stream on your iPhone, iPad, or iPod touch, all of the photos in the My Photo Stream album are removed from that device.

When do my photos upload to My Photo Stream?

Photos that you take on your iPhone, iPad, or iPod touch automatically upload to My Photo Stream when you leave the Camera app and connect to Wi-Fi. And new photos that you import on your Mac to the Photos app automatically upload when you connect to Wi-Fi or Ethernet. You can change your preferences so that only photos you manually add to My Photo Stream upload.

Where are my burst mode photos in My Photo Stream?

When you take photos with burst mode, only your favorite photos import to your device. You can choose to save all photos you take with burst mode to My Photo Stream: tap Settings > [your name] > iCloud > Photos and turn on Upload Burst Photos.

Can’t miss: How to extract data from iCloud backup with changing anything?

Get Help With Dual SIM With An eSIM

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Just spent over an hour on the phone with one of the UK largest mobile phone networks and they don’t have a glue how to set up an eSim for an iPhone XS max. I just want to convert my current plan to an eSim and use it with another plan for another provider in the same phone. Any ideas?

  fix issues you might encounter when using dual sim

Check your plans

  • Your iPhone must be unlocked, or both cellular plans must be from the same carrier.
  • Both plans must be set up and ready to use.
  • Your carrier or carriers must support Dual SIM with an eSIM.
  • If a CDMA carrier provides your first SIM, your second SIM won’t support CDMA. Contact your carrier for more information.

What if you can’t set up your eSIM?

  • Check with your carrier to see if your iPhone plan is eligible for Dual SIM service.
  • If you have an enterprise or corporate cellular service plan, check with your company or carrier to see if they support this feature.
  • Make sure that your carriers support coverage in your area and that there are no service outages.
  • Make sure that your cellular plans are set up, ready to use, and don’t have a billing-related blockage.

What if you don’t see your eSIM plan?

  • Follow the steps to set up your cellular plan with eSIM.
  • Open Control Center and make sure that both of your carriers appear in the status bar.

What if you don’t see your nano-SIM card plan?

  • Make sure that your nano-SIM card is seated properly in the SIM tray:
  • Remove the SIM tray and inspect the SIM cards for signs of damage or corrosion.
  • Remove your SIM card from the SIM tray, then put the SIM card back.
  • Make sure that you close the SIM tray completely, so that it isn’t loose.
  • Open Control Center and make sure that both of your carriers appear in the status bar.
  • If you are still having issues, contact Apple Support.

If the nano-SIM card doesn’t work, if it doesn’t fit or is bent, or if you see “Card is not compatible with LTE” on your iPhone, contact your carrier for a new nano-SIM card.

Also read: How to recover data if your iPhone/iPad/iPod touch is dead?