Get Help With iCloud Keychain

fix icloud keychain issues


Case one: If you forgot your iCloud Security Code

  • If you turned on two-factor authentication, you don’t need an iCloud Security Code and the steps below won’t apply to you. To check if two-factor authentication is turned on, tap Settings > [your name] > Password & Security on your iPhone, iPad, or iPod touch. Or on your Mac, choose Apple menu > System Preferences > iCloud > Account Details.
  • If you haven’t turned on two-factor authentication, reset the Security Code for iCloud Keychain or create a new Security Code.

Case two: If Safari won’t save the password for one of the websites that you’re using

Some websites request that passwords not be saved. Safari won’t save or autofill account names and passwords on those sites.

Case three: How to view the passwords stored in iCloud Keychain on my iPhone XS?

  1. Tap Settings > Accounts & Passwords > App & Website Passwords.
  2. Use Touch ID when you’re prompted.
  3. Tap a website to view your password.

Case four: If you want to set up iCloud Keychain on a new device

Make sure that your new device has the latest version of iOS and the latest version of macOS, then try these steps:

  1. Make sure that you have a strong cellular network connection.
  2. Check your other devices. If you see a notification, follow the prompts to finish setting up iCloud Keychain.
  3. Contact Apple Support for more help setting up iCloud Keychain.

Note: To prevent data loss, you’d better back up your important data. 

Case five: If you didn’t receive the verification code through SMS

  1. Make sure that you have a strong cellular network connection on your phone.
  2. Make sure that your phone number can get SMS messages. To check, ask someone to send you a text message.
  3. Make sure the correct phone number is associated with your account.

Also read: How to view and download backup to your computer.

Having Issues When Using Find My Friends On Your iPhone/iPad/iPod Touch

find my friends is not working on your ios device

Question one: What if you see a No location available label for friends?

  • You might not see your friend’s location for these reasons:
  • Your friend might need to correct the date on their device. Tap Settings > General > Date & Time.
  • The device is off or isn’t connected to cellular or Wi-Fi.
  • Your friend turned on Hide My Location in Find My Friends.
  • Your friend turned off Location Services in Settings > Privacy > Location Services or in Settings > Privacy > Location Services > Find Friends.
  • Your friend isn’t signed in to Find My Friends on the device being located.
  • The device is in a country or region where Apple doesn’t offer this feature. This feature might not be available in all countries or regions due to technical limitations or local law.

Question two: What if a location is old or inaccurate?

You might not see a device’s current location if it needs to update in iCloud. Wait a few minutes, then try again.

Question three: What if the location circle is too large?

If the location circle is too large, wait a few minutes, then try again. The device might be determining a more accurate location, or it might not be able to provide a more accurate location. This can happen if the device is indoors with no known Wi-Fi base station around.

Question four: What if the location label isn’t accurate?

If you set a location label, such as Home or Work, the label will display only if your device’s location is accurate. If your device’s location is too broad to match the location that you used when you set the label, the label might not show.

Question five: What if your friend didn’t get your request?

  • Make sure that you’re sending your request to the Apple ID your friend is using to sign in to Find My Friends on their iPhone, iPad, or iPod touch.
  • Make sure that you’re within the limits to send follow requests to others. If you reached a limit, you might not be able to send a location request to more friends until you remove one.


Also read: How to selectively transfer content from your iPhone/iPad/iPod touch to your Mac/PC?

Hot Topics About Your iCloud

Part one: Get started

get help with your icloud

  • Make sure that your iPhone, iPad, iPod touch, Mac, or PC has a strong Internet connection.
  • Check the Apple System Status page to make sure there are no outages or scheduled maintenances currently affecting iCloud.
  • Update your iPhone, iPad, and iPod touch to the latest version of iOS, and your Mac to the latest version of macOS. See the iCloud system requirements for more information.
  • Make sure that you’re signed in to iCloud with the same Apple ID on all of your devices.

Part two: Frequently asked questions about iCloud

Question one: I don’t see an option to set up iCloud on my iPhone, iPad, or iPod touch.

Verify that you’re currently running iOS 5 or later on your device. If not, update to the latest version and try to set up iCloud again.

Note: Keep in mind to back up your important data just in case of data loss. 

Question two: I get an “authentication failed” message when I try to sign in with my Apple ID during iCloud setup on my iPhone, iPad, or iPod touch.

Go to your Apple ID account page and try to sign in. If you can’t sign in, follow the steps provided there to reset your Apple ID account password.

Question three: I get an “Unsupported Apple ID” error when I try to sign in to iCloud from my iPhone, iPad or iPod touch.

Depending on how you created your Apple ID, you might not be able to set up iCloud with your current Apple ID. If your Apple ID works with the iTunes Store, App Store, Game Center, FaceTime, or other Apple services, your Apple ID should work for iCloud. Contact iCloud Support for help.

Question four: I received a message that I’ve reached or exceeded my iCloud storage limit.

If you reach or exceed your iCloud storage limit, you can buy more storage or make space available.

Question five: After I sign in with my Apple ID, I’m prompted to enter additional information.

iCloud might require some additional information that is not currently associated with your Apple ID. When prompted, enter the required information to continue.

Question six: When I attempt to set up iCloud, I’m notified that iCloud is not available in my country or region.

iCloud isn’t available in all countries or regions. If you’re in a country or region where iCloud is available and you feel that you’ve received this message in error, contact Apple Support.

What If You Can’t Send Or Receive Emails On Your iPhone/iPad/iPod Touch?

email is not working on your iphone/ipad/ipod touch
  • Check the Outbox for unsent emails

If you get a message that says your email wasn’t sent, then that email goes to your Outbox. Check your Outbox and try to send the email again:

  1. In Mail, tap Mailboxes in the upper-left corner.
  2. Tap Outbox. If you don’t see an Outbox, then your email was sent.
  3. Tap an email in the Outbox. Make sure that the recipient’s email address is correct.
  4. Tap Send.
  • Check your email address and password

If Mail asks you to enter a password for your email account, make sure that your password is correct. To check your email address and password, sign in to your email provider’s website. If you still get a username or password error, contact your email provider or system administrator.

  • Check iOS Mail Fetch and Notification settings

By default, Fetch New Data settings are based on what is provided by your email service. If Push isn’t available as a setting, your account will default to Fetch. These settings affect how your device receives email. To adjust these settings:

  1. Go to Settings.
  2. Tap Passwords & Accounts.
  3. Tap Fetch New Data.
  4. Choose a setting, like Automatically or Manually, or choose a schedule for how often Mail fetches data.
  • Check your Mail settings

When you set up your email account on your device, iOS automatically uses the correct account settings for many email providers. To make sure that your account settings are correct, compare the settings in the Mail app to the settings for your email account:

  1. Go to Settings > Passwords & Accounts and tap your email account.
  2. Tap your email address next to Account to see the account information, such as the incoming and outgoing mail servers.
  3. Check the recommended settings for your email account in the Mail Settings Lookup tool and make sure that they’re the same as what you see on your screen. If you don’t see the settings for your email account, contact your email provider or system administrator.
  • Remove your email account and set it up again

On your computer, sign in to your email provider’s website. Make sure that all of your email is there or make sure that your email is saved somewhere other than your iOS device.

  1. On your iOS device, go to Settings > Passwords & Accounts.
  2. Tap the email account that you want to remove.
  3. Tap Delete Account.
  4. Add your account again.

Also read: How to selectively back up your iPhone/iPad/iPod touch data?

About Missing Information After You Restore Your Device With iCloud Backup

about lost content after you restore your device with icloud backup

Part one: Things you can check

  • Make sure that you correctly restored your iOS device from iCloud Backup. When you sign in to iCloud, it’s not the same as when you restore from iCloud Backup. Learn how to restore from iCloud Backup.
  • Make sure that iCloud Backup includes the kind of information that you’re missing. If you restore an iPad from an iPhone backup or vice versa, some data won’t restore.
  • If an app asks for your Apple ID password during the restore process, make sure that you enter it.
  • If the restore process takes a long time to finish, or if you receive an error message, learn what to do.
  • You can also check to see if you have any iTunes backups that may contain the data that’s missing.
  • Sometimes the restore process might look complete, but your device is still downloading information in the background. To check this, tap Settings > [your name] > iCloud > iCloud Backup. If your device is still being restored, you see “This [device] is currently being restored and will automatically back up when it is done.”

Part two: download iCloud backup to your computer without an iOS device

Restoring the backup to a replacement phone should recover them. However, it requires you to erase all the existing data and settings on your device first. iFonebox is a professional and powerful iOS data recovery tool which is designed to make it easy for you to recover data in various scenarios. As a professional and reliable iOS backup extractor, it’s designed to help you recover as many as 17 file types including contacts, notes, text messages, safari bookmarks, photos, videos, voice memos, phone numbers, QQ messages, WeChat data, WhatsApp data and many more.

Before we start the instructions, you need to download the program to your computer. iFonebox has two available versions: Windows version and Mac version. Please make sure to install the right version for your computer. Once you have installed the program, next I will show you how to restore data from iCloud backup.

windows-download   mac-download

Step one: Run iFonebox and enter your Apple ID

Run the program, then just click the “Recover from iCloud Backup” at the top right of the software. You’ll be asked to sign in with your Apple ID account and password correctly.

Recover from iCloud1

Step two: Download data from iCloud backup

After you have selected an iCloud backup to download, it will start the downloading process. You can select all to download.

Recover from icloud3

Step three: Scan data

Click on “Photos” icon to start scanning automatically. It will take some time, you should wait patiently.

recover from icloud backup2 500

Step four: Preview and download data

Now you can select the images you want and click “Recover to pc”, then the instruction is accomplished.

photos 500




How To Install Or Uninstall iOS 12.2 Beta?

get help of the ios 12.2 beta upgrade

Part one: Prepare your device before you update to iOS 12.2 beta

  • Make sure that you have the latest version of iTunes.
  • Connect your device to your computer and open iTunes.
  • You can make a backup that isn’t encrypted. Just click Back Up Now.
  • Wait for the backup to finish. Then go to iTunes > Preferences > Devices on your computer.
  • Archive or copy your backup

If you have a Mac, Control-click the backup that you just made, then choose Archive. If you use Windows, find your backup, copy it, and save the copy to another location. If you decide to go back to the current version of iOS, you’ll need this archived or copied backup.

  • Update when an alert says a new iOS update is now available

If you see this alert, it means that the version of iOS beta on your device expired and you need to update. Tap Settings > General > Software Update and install the update.

Part two: Uninstall iOS beta

2 21 3

  • Check that you have the latest version of iTunes.
  • Connect your device to your computer, then put your device in recovery mode.
  1. For iPhone 8 or later: Press and quickly release the Volume Up button. Press and quickly release the Volume Down button. Then, press and hold the Side button until you see the recovery-mode screen.
  2. For iPhone 7 or iPhone 7 Plus: Press and hold the Sleep/Wake and Volume Down buttons at the same time. Don’t release the buttons when you see the Apple logo. Continue to hold both buttons until you see the recovery mode screen.
  3. For iPhone 6s and earlier, iPad, or iPod touch: Press and hold the Sleep/Wake and Home buttons at the same time. Don’t release the buttons when you see the Apple logo. Continue to hold both buttons until you see the recovery mode screen.

How To Switch Your Apple Watch To A New iPhone?

transfer your apple watch from your old iphone to the new one

Here’s what you need to switch

  • Your Apple ID and password
  • Your old and new iPhone both need to be connected to Wi-Fi
  • Your Apple Watch and iPhone both need to be at least 50 percent charged
  • Your Apple Watch passcode
  1. If you have your old iPhone
  • Update your old iPhone and update your Apple Watch.

It could take from several minutes to an hour for the update to complete. You might want to update overnight or wait until you have time, and make sure that both your devices are charged.

  • Check your Health and Activity settings

If you back up using iCloud, go to Settings > [your name] > iCloud and make sure that Health is on. If you back up using iTunes, encrypt your backup to save your Health and Activity content.

  • Back up your old iPhone

Apple gives you two traditional ways to back up your data: iTunes and iCloud. Actually, you can also transfer your iPhone data to computer selectively by iFonebox.

  • Set up your new iPhone
  • Open the Apple Watch app on your new iPhone
  1. If you don’t have your old iPhone or you erased it

Your Apple Watch might still be paired with your old iPhone. Use the steps below to unpair:

  • Erase your Apple Watch.
  • Set up your new iPhone and sign in to iCloud. If you’ve already set up and signed in, skip this step.
  • Open the Apple Watch app on your new iPhone, then pair your watch with your new iPhone.
  • Try to restore from a backup.
  • Follow the onscreen steps to finish setting up.
  • Start using your Apple Watch with your new iPhone.
  1. If your iPhone doesn’t ask if you want to use your Apple Watch during setup

Unpair your Apple Watch from your old iPhone, then pair it with your new iPhone. When asked, restore your Apple Watch from a backup. Make sure that your iPhone and Apple Watch are up to date, otherwise you might not see your backup in the list.

Get Help With iCloud Drive

fix issues about icloud drive

iCloud Drive keeps all of your files up to date on all of your devices. Learn some common topics about iCloud drive.

Question one: What can I do with iCloud Drive?

  • Keep files and folders up to date across all of your devices.
  • Create new files and folders from iCloud-enabled apps.
  • Work on the same file across multiple apps.
  • Access the files from your Mac Desktop and Documents folder everywhere that you use iCloud Drive.
  • Share files with anyone you like.

Question two: What do I need to use iCloud Drive?

  • Update your iPhone, iPad, or iPod touch to the latest iOS and your Mac to the latest macOS.
  • Make sure that you’re signed in to iCloud with the same Apple ID on all of your devices.
  • Set up iCloud on all of your devices and turn on iCloud Drive.
  • If you have a Windows PC, update to Windows 7 or later and download iCloud for Windows.

Question three: How do I access my files in iCloud Drive?

There are multiple ways you can access your files in iCloud Drive, using any supported web browser, you can use iCloud Drive at

  • On your Mac, you can go to iCloud Drive in Finder.
  • On your iPhone, iPad, or iPod touch with iOS 11 or later, you can access your files from the Files app. On iOS 9 or iOS 10, you can access them from the iCloud Drive app.
  • On your PC with Windows 7 or later and iCloud for Windows, you can go to iCloud Drive in File Explorer.

Question four: How much storage do I have in iCloud Drive and how do I get more?

When you set up iCloud, you automatically get 5GB of storage. You can use that storage space for iCloud Backup, iCloud Drive, iCloud Photos, iCloud Mail, and the information from your apps that use iCloud.

Question five: What if my files don’t update to iCloud?

  • Make sure that you have enough iCloud storage. If you need more space in iCloud, you can buy more iCloud storage or free up space by deleting content.
  • Sign in to iCloud on all of your devices and turn on iCloud Drive.
  • Make sure that you have an active Internet connection on your Mac and on your iPhone, iPad, and iPod touch.
  • Install the latest versions of Pages, Numbers, and Keynote. See which versions of Pages, Numbers, and Keynote you can use with iCloud Drive.
  • Create a new document and save it to see if it uploads to iCloud. If it does, see if the other documents start uploading.

Can’t miss: How to restore data if your iPhone/iPad/iPod touch is lost?

Having Issues With Your AirPods? Solved!

get help with your airpods

Question one: What if you can’t connect to your AirPods anymore?

If you don’t hear the connect chime after a few seconds or can’t hear when your AirPods are in your ears:

  • Make sure that your AirPods are charged.
  • Make sure that the device you want to connect with has Bluetooth enabled.
  • Make sure that you select AirPods as your audio device.

Still can’t connect? Follow these steps on your iOS device.

  • Go to Settings > Bluetooth and tap the icon next to your AirPods.1 Then tap Forget This Device.
  • Put your AirPods in the case and close the lid. Wait 15 seconds, then open the lid.
  • Press and hold the setup button on the back of the case until you see the status light flash amber a few times, then flash white.
  • Place your AirPods close to your device. Follow the steps on your iOS device’s screen.

Learn more about setting up your AirPods on other Bluetooth devices. If you have issues connecting a replacement AirPod, learn more about replacement AirPods.

Question two: What if your AirPods won’t charge?

  • Make sure that the Lightning to USB cable is firmly plugged into the charging case and USB power adapter. Then make sure the power adapter is correctly plugged into a power outlet.
  • Make sure your AirPods are properly placed in the charging case and close the lid.
  • Charge your AirPods and case for at least 15 minutes.
  • Open the case lid with your AirPods inside and hold your case close to your iOS device. Wait a few seconds to see a charging icon.
  • If you still can’t charge your AirPods, contact Apple Support.

Question three: How to get longer battery life?

Your AirPods charge in the case and are ready for you to use as soon as you open the lid.

  • To keep your AirPods charged, put them in the case when you’re not using them.
  • When you charge your AirPods with charging case, you’ll get the best, fastest results by using an iPhone or iPad USB charger or plugging into your Mac.
  • Repeatedly opening and closing the charging case can reduce the battery charge of the case.

Also read: How to recover data from iPhone/iPad/iPod touch directly?


Hot Topics About Your Apple ID

frequently asked questions about your apple id

Question one: How to permanently delete your Apple ID?

  1. Sign in to your Apple ID account page on a Mac, PC, iPhone, or iPad and select “Manage Your Data and Privacy.”
  2. On the following page, select “Get started” under “Delete your account.”
  3. You’ll receive a unique alphanumeric access code. Make sure that you keep this access code in a safe place.
  4. For a short period of time while your request is being processed, you can contact Apple Support, provide your access code, and Apple will help you cancel your request so you can resume using your Apple ID.

Question two: What happens to my iCloud messages when my Apple ID is deleted?

When your Apple ID is deleted, all of your iCloud email and messages are permanently deleted as well. Any messages sent to you via iCloud (Mail and iMessage) are not delivered.

Question three: What happens to my App Store or iTunes Store credit when I delete my account?

Any unused credit balance in your account isn’t redeemable or refundable after your Apple ID has been deleted. You can either spend your balance or contact Apple Support to request a refund before deleting your account. Similarly, if you have a balance due to Apple, you must clear this balance before Apple can delete your account.

Question four: Can I delete my child’s account?

If you are the organizer of your family, you can delete your child’s Apple ID when you request deletion of your account. Your child can also request deletion of their Apple ID, which requires your approval.

Question five: I am enrolled in the iPhone Upgrade Program. Do I still have to make payments after my Apple ID is deleted?

Yes. If you are enrolled in the iPhone Upgrade Program, you must continue making payments for your device. However, you may not be able to place subsequent upgrade orders online without your related Apple ID.

Question six: What happens if I change my mind after I have requested that my account be deleted?

While your request is being processed, you can contact Apple Support with the unique alphanumeric access code you received, and Apple will help you cancel your request. After your account is deleted, Apple can’t cancel the request, reopen your account, or restore your data.

Also read: How to download your iCloud data to your computer?