Get Help With Your Missing iPhone

I lost my iPhone yesterday. I turned lost mode on and erased my phone but now when I open “Find My iPhone” it doesn’t show my lost phone which is signed under that Apple ID. Does this mean someone unlocked it?

Step one: Report your lost or stolen device to local law enforcement

Step two: Locate your iPhone if Find My iPhone is enabled on your missing device

learn what to do if your iphone is lost

Here’re the steps:

  1. Use the Find My iPhone app on another iPhone, iPad, or iPod touch.
  1. Find your device and turn on lost mode to lock your device with a password.

With the help of Lost Mode, you can send a custom message with your phone number on your missing device’s Lock screen.

  1. You can click “Play Sound” to find your device if the device is nearby.
  1. To protect your privacy, you can tap “Erase iPhone”.

This will clean all the existing data on your missing device and please keep in mind, after you erase it, you can’t track it any more, Activation lock will be turned too.

Step three: some instructions to protect your data if you didn’t turn on Find My iPhone

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  • Report your lost or stolen device to local law enforcement and provide the device serial number to them.
  • Reset your Apple ID password immediately.
  • Change any passwords for other Apps on your device, like Facebook, Twitter.
  • Contact your carrier to disable the service on the device.

Step four: You can file a claim for your lost or stolen iPhone if your missing device is covered by AppleCare+ with Theft and Loss.

Step five: Contact your wireless carrier to disable your account to prevent calls, texts or other data use. 

Step six: Rescue files from the lost device

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When you lost your iPhone, iPad or iPod touch, you can easily get your data back by extracting iCloud backup, as long as you’ve synced your devices with iCloud before. However, those backup files are not allowed to access or preview in a normal way. That’s to say, you can’t directly take any data out of it. To extract data from iCloud backup without an iOS device, here we strongly recommend you iFonebox.

It can certainly help you find out your backup files and extract them into different categories, including camera roll, contacts, notes, text messages, safari bookmarks, call history, reminders, voice memos, calendar events, WeChat data, WhatsApp data, etc. Click here to see detailed steps to retrieve data from a backup.




Unable To Restore From A Previous iCloud backup? Here Are The Solutions!

I want to restore iPhone from iCloud backup, but whatever one I pick, error message “cannot restore from backup” appears. Is there any fix to it? Can someone help me?

You may be told that you should always have a current backup of your iPhone/ iPad so that if it’s dead, lost, stolen, or liquid damaged, you can restore all of your data and apps to a fresh device. Generally, backing up to iCloud is easy and automatic because once you enable iCloud backup, it will automatically back up for you whenever you’re connected to a Wi-Fi network. But then again, successfully restoring iCloud backups is not an easy task, this can take a considerable amount of time and there is likely to be some error codes during the progress. If this happens, you could follow the steps as below.

Method one: General troubleshooting of restoring an iCloud backup

get help restoring from a previous icloud backup

  • Confirm that you have a backup available.
  • Make sure that you have a stable Wi-Fi connection.
  • Make sure that there’s enough available space on your device. To free up more storage space, you could manually delete some data that you don’t need.
  • Restart your device.
  • Erase the device and try to restore from your iCloud backup again.
  • If you still need help, contact Apple Support.

Method two: Safely extract files from iCloud backup via iFonebox

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Theoretically, restoring a backup will replace existing data. That means, when you restore from a previous backup, whatever content included in the backup will replace the content currently on your device. Fortunately, there’re some programs developed to extract specific data from iCloud backup without restoring and iFonebox is just a well-known one. You can download the program to your computer and follow the steps to download part of your iCloud backup without changing anything on your device.

windows-download   mac-download

Step one: Run iFonebox and enter your Apple ID

Run the program, then just click the “Recover from iCloud Backup” at the top right of the software. You’ll be asked to sign in with your Apple ID account and password correctly.

Recover from iCloud1

Step two: Download data from iCloud backup

After you have selected an iCloud backup to download, it will start the downloading process. You can select all to download.

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Step three: Scan data

Click on “Messages” icon to start scanning automatically. It will take some time, you should wait patiently.

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Step four: Preview and download data

Now you can select the messages you want and click “Recover to pc”, then the instruction is accomplished.

cintacts 500




How To Keep Your Notes Safely Stored On Your iPhone/iPad/iPod Touch?

Nowadays, Notes App plays a very important role in our daily life. We use notes to create checklists and sketch ideas, capture a quick thought and more. The notes may also contain some private information you don’t want others to know, such as medical information, financial details, passwords, etc. Hence it’s really necessary to keep your notes safely stored.

Method one: Set a password for your Notes on your device

make sure that your notes are secure on your iphone/ ipad/ ipod touch

Here are two ways to lock your notes. You can create a password in settings:

  1. Update your iPhone, iPad, or iPod touch to the latest version of iOS.
  2. Go to Settings > Notes.
  3. Tap Password.
  4. Enter a password that you can easily remember.
  5. Tap Done.

Or you can create a password in notes:

  1. Choose a note that you want to lock.
  2. Click the icon in the upper right corner of the page and tap “Lock note”.
  3. Enter a password then tap done.

Note: If you forgot your password, Apple can’t help you regain access to your locked notes. You can create different passwords for different notes. If you want to change the password for a note that use an old password, you should enter the old password to remove it, then add new password to the note. 

Method two: Transfer the notes from your iPhone/iPad/iPod touch to your Mac/PC via iFonebox

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iOS data loss can be a common occurrence, we can’t anticipate when it will happen. Therefore, to keep your data safe, we should form a good habit of backing data up. As a professional iOS backup tool, iFonebox is aimed to handle with up to 17 kinds of data like contact, photos, videos, text messages, safari bookmarks, call records, events in calendar, reminders, QQ messages, messages in WeChat/WhatsApp, etc.

Compared with iTunes and iCloud, it enables you to selectively transfer documents from iPhone to computer without backing your whole device up and the progress can finished in a very short time. Click here to see how to export notes from iPhone to computer.

iPhone XS Has Very Poor Cellphone Signal? Fixed!

My iPhone XS has very poor cellphone signal! Getting really bad signal or no signal in places where my iPhone 6s had no problem. Are there any issues we should know about or fixes? We’ve tried turning it off and on multiple times with no effect. Help please!

Plenty of iPhone XS users are saying they’re getting bad cell signal strength, and many are complaining that the older iPhone worked much better. It’s really frustrating and annoying if you see no service or unable to connect to a cellular network. If you’re also surfing from this, the following tips may help you.

  • Method one: Restart your iPhone XS

iphone xs signal problem can be solved

Step one: Go to Settings > General> Shut Down.

Step two: After your device turns off, press and hold the Side button again until you see the Apple logo.

  • Method two: Make sure that you are in an area with cellular network coverage then turn on your cellular data

Go to Settings, then tap Cellular or Mobile Data.

  • Method three: Take out the SIM card then put it back in, or change another SIM card

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You should make sure that your SIM card is intact. And you should use only use the SIM tray that came with your device. For instance, a SIM tray from an iPhone 6s will not fit in an iPhone XS.

  • Method four: Reset your Network Settings.

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Go to Settings > General > Reset > Reset Network Settings. This also resets Wi-Fi networks and passwords, cellular settings that you’ve used before, but would not erase any other files like texts, notes, photos, etc. on your device.

  • Method five: Update your iPhone XS to the latest iOS 12.1.4 version

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iOS 12.1.4 includes bug fixes for your iPhone and iPad. It provides important security updates, moreover, it brings performance improvements and exciting new features.

Note: You’d better back up your important data up before the upgrade in case of data loss. Here we recommend you that use iFonebox to transfer specific data from your device to your computer.

  • Method six: Contact your carrier for help

Sometimes, issues with your carrier or account might affect your service too. You should contact your carrier to make sure that your account is not limited and your device isn’t blocked from receiving cellular services.

  • Method seven: Contact Apple for help

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If you tried all of these steps and none of them work, you can contact apple for help.

How Can I Trade In My iPhone 8 For The New iPhone XS Max?

I have an iPhone 8 with nothing wrong and I want to know if I can trade it in for the new iPhone XS Max. I really want it. How can I do that?

Digital devices are quickly updated, quite a lot iOS users are regularly refreshing their devices. iPhone XS Max has a 6.5-inch all-screen Super Retina display and iOS 12 brings performance improvements and exciting new features. Do you want to trade in your old iPhone for the new iPhone XS Max? In this article, you could learn some of the tips about it.

Part one: Things you should do before you trade in your iPhone/iPad/iPod touch.

upgrade iphone 8 to new iphone xs max

  1. Make a backup of your device.

Apple offers you two tradition mode to back up your device: iTunes and iCloud. Actually, you can also back up specific data via a professional third-party tool called iFonebox.

  1. Erase your personal information on your device to protect your privacy.

Go to Settings and tap General > Reset > Erase All Content and Settings.

  1. Sign out of iCloud, iTunes store and App Store.
  2. Remove all of your cards from Apple Pay.
  3. Turn off Find my iPhone.
  4. Take out your SIM card.

Part two: Some frequently asked questions about the Apple GiveBack program. 

  • Question one: Can I trade in an iPhone that’s cracked?

upgrade iphone 8 to new iphone xs max

Quick fix:

To tell the truth, it depends on the device, model, manufacturer, and condition. If it’s in good shape, Apple would help it go to a new owner. If not, they’ll send it to their recycling partner, so they can save more precious materials and take less from the earth. And to my understanding, the amount credited will be less due to the damage. You can also contact Apple for more help. 

  • Question two: Are some third party devices eligible for trade in program?

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Quick fix:

Yes. You can trade in Apple as well as third-party devices. Many third-party devices are eligible for a trade-in refund or an Apple Store Gift Card. Just take your device to an Apple store to verify its condition.

  • Question three: How long does the progress take and how can I tack the status?

Quick fix:

Generally it takes 2–3 weeks to accomplish the online trade-in progress. And recycling a device is much faster. You can track it from your Apple Store account if your trade-in will be applied as a refund.

Also read: How to retrieve lost iOS data without a backup file?

iPhone Storage Full! How To Fix?

I just sent my 128GB iPhone 7 to get fixed and got a 16GB phone in return. In less than 24 hours my storage is already full and nothing works on my phone. I’m pissed.

There’s nothing that annoys iPhone users more than being prepared to take a photo then when you open the camera you bump into “iPhone storage full”. Is this happens to you, what should you do? The following sections show you some ways to fix the issue.

Part one: How to make more available storage?

  • Method one: Deleted some files you don’t need
  1. Check the storage on your iPhone/iPad/iPod touch

get help with your iphone storage

Go to Settings > General > Storage. You will see all the Apps you have listed in the interface.

  1. Delete files manually

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Choose the apps you don’t need then Tap “Delete App”, such as pictures, videos and music.

  1. Restart your device to see if the available apace has increased.
  • Method two: Turn on iCloud photo library to reduce the size of your photo library

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When you turn on iCloud Photos, all of your photos and videos are securely stored in iCloud and you can access your library from any device, anytime you want. Here are the steps:

  1. Turn on iCloud Photos

Go to Settings > Your Name > iCloud > Photos, turn on iCloud Photos

  1. Turn on Optimize Storage

As long as you have enough space in iCloud, you can store a large number of photos and videos. When you set up iCloud, you’re automatically given five 5 GB of storage and are given the option to purchase more. Learn about iCloud storage plans and pricing in your region.

  • Method three: Selectively transfer your files from device to computer


Here we strongly recommend you with iFonebox.  By comparision to iTunes and iCloud, it’s Capable of transferring as many 17 kinds of data from your iPhone/ iPad/ iPod touch to your Mac or Windows computer selectively. Just download and install the correct version for your computer then follow the following steps.

windows-download   mac-download

Step one: Launch iFonebox

Connect your iPhone to the computer, in this interface, you’ll see “Next” in blue area, click it to continue. It’s necessary to enable the flight mode and keep the USB cable connected stable during the progress.

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Step two: Scan data

Take texts for instance, it will scan automatically after you click the “Messages” icon, the duration depends on the amount of your data so it might take your some time, please wait patiently.

Mode one interface

Step three: Back up data

After the scan completes, a list of messages will show up on your program interface. Just choose the items you want and click the “Recover to pc” or “Recover to device”.

messages scan result


Tips To Fix iPhone XS Charging Issues

Only an iPhone consumer about 3 weeks now and having charging issues already. And that is the only thing that is notably worse compared to my 6S. I’m so tired of it! Anyone else with an iPhone XS having battery issues? 

Dozens of users have reported charging issues with their iPhone XS and XS Max devices, and shared their experiences in Apple community and many other social platforms. If your iPhone XS was experiencing charging issues, then you come to the right place, just keep reading to learn what to do.

  1. If your iPhone XS won’t charge 

solve iphone xs charging problems

Quick answer:

  • Make sure that you can charge with the USB adapter and cable that came with your device.
  • Make sure the charging cable and USB adapter are not damaged.
  • Replace other available data cables and try a different outlet.
  • Force restart your device.
  • Clean out the lightning port on your iPhone XS.
  • Take your device, charging cable, and charging adapter to an Apple Authorized Service Provider for evaluation if your device still won’t charge.
  1. If you are warned that your accessory is not supported or authenticated

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Quick answer:

  • Make sure that your device has a clean and undamaged charging port.
  • Try a different USB cable or charger to see if your USB charger isn’t designed to charge the iPhone XS.
  • Restart your iPhone XS.
  • Make sure you are using the latest iOS version at all times
  • Avoid charging or leaving iPhone in extremely hot/cold environments

Note: To avoid data loss, you’d better back up your data before the upgrade. Click here to learn how to transfer specific data from your iPhone/iPad/iPod touch to your computer without iTunes and iCloud. 

  1. iPhone XS battery drains fast so that I have to charge it several times a day

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Quick answer:

  • Make sure none of your charging cables are from a third party.
  • Make sure the cover of the magnetic charging case is off during charging.
  • Make sure your device is using the latest version of iOS.
  • Keep your device connect to Wi-Fi network at all times because a Wi-Fi connection uses less power than a cellular network.
  • Pay close attention to your battery health to see if it needs to be replaced.

Four Efficient Ways To Transfer Contacts From Your Old Device To New iPhone

Got a new iPhone XS/XS Max and can’t wait to transfer contacts from old device to new iPhone? In this guide we are going to discuss about top 4 ways

move contacts from your old device to the new one

Method one: Transfer your contacts via Quick Start

Note: It requires your device running iOS 11 or later.

  1. Bring the two devices close together.
  2. Set up your new device with your Apple ID when the quick start screen appears on your old device. Please make sure that it is your Apple ID that you want to use.
  3. You will see the animation on your new phone, just hold your current device over the new device, then center the animation in the viewfinder. There would be a prompt message says “Finish”.
  4. Type your old device’s passcode on the new device.
  5. Set up Touch ID or Face ID on your new device

In this progress, you will get the option to restore apps, data and device settings from your recent iCloud backup or updating your old iOS device’s backup and then restore. Just choose what you need.

Method two: move contacts from your old device to the new one via iCloud

  1. Erase your new device first.
  2. Tap Restore from iCloud Backup. It requires you to sign in to iCloud with your Apple ID and password. You should make sure to choose the right backup.
  3. Wait for the restore process to finish.

Method three: Migrate phone numbers between two different iOS device through AirDrop

  1. Make sure that both devices are signed in with the same Apple ID
  2. Click “Contacts” on your old iPhone, then tap “Share Contact”
  3. Tap the AirDrop user that you want to share content with.

Note: You won’t see an alert with a preview of the content on your new device, but the content is automatically sent to your new device.

Method four: Selectively move your contacts via iFonebox

Restoring a backup can run into some challenges. First of all, it’s a time-consuming task and it requires you to erase your device first. But iFonebox can provide you an easier and effective way to move your contacts between two different devices. Click here to see the detailed instructions.


The Official Service Is Also Available To iPhone Users Who Use Third-party Batteries!

Part one: Apple allows service provides to repair iPhone with third-party battery!

 apple allows service provides to repair iphone with third-party battery

With the comparison of third-party repairs, Apple’s service are generally quite expensive. Therefore a significant number of iOS users tend to take the risk of taking their devices to third-party repairs for inspection. In keeping with tradition, Apple declined service to users who had replaced their batteries themselves or by third-party repairs.

But according to a foreign media reporter called MacRumors, an internal apple document obtained from a trusted source shows that iPhones now equipped with third-party batteries can also enjoy after-sales service at apple’s genius bar or authorized service store. The repair policy will take effect on Thursday and apply globally. But one thing to note is that Apple will still deny iPhone services that use third-party motherboards, microphones, Lightning connectors, headphone jack, volume and sleep/wake buttons, TrueDepth sensor arrays, and other components.

Part two: Some tips to maximize your battery life

  • Always make sure your device is using the latest version of iOS
  • Use Low Power Mode to save battery life
  • Avoid exposing your device to extreme ambient temperatures
  • Take your device out of its case when charging
  • Turn on auto-brightness to save power
  • Keep Wi-Fi on your device at all times instead of cellular data
  • Turn off the feature that allows apps to refresh in the background
  • Turn off Location Services for the app
  • Turn off push notifications for the app
  • Turn on Airplane mode when you are in a poor cell coverage area

Part three: Is it possible to get lost iPhone data back due to the battery replacement?

To be honest, precious data can be lost by an accidental deletion, a failed iOS software update, or an unsuccessful jailbreak, etc. Not many iPhone users know how to recover deleted WhatsApp messages on iPhone without erasing their device and restoring from a backup. Here we are going to share you with iFonebox. As a professional and powerful iOS data recovery software, iFonebox allows you to deal with 17 kinds of data such as phone numbers, notes, messages and many more. Click here to see how it works.


These New Functions In WeChat Are What I Want!

As an easy-to-use messaging and calling social media App, it enables us to chat and make calls with friends, read news and use local services in official accounts and mini programs, play games with friends, enjoy mobile payment features with WeChat Pay, and much more. It’s more than a program, it’s a life lifestyle for one billion users across the world. Nowadays, WeChat is widely used and we are becoming symbiotic with it. In my opinion, the functions in WeChat is not very perfect and I’m looking forward to some new features.

need these new features in wechat

  1. A prompt for payment

If a friend borrows money from you and forgets to pay it back, will it be embarrassing to recover arrears? In this case, if the WeChat system has an automatic repayment reminder function, so that you can get out of this awkward situation.

  1. No limit to the number of emoji

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At present, WeChat images have a maximum storage capacity of 300, but sometimes we want to save too many interesting emojis. A large number of emojis can promote communication among friends, colleagues and family members.

  1. Add “delete me from his/her friends list” option

When you tries to chat with someone, only to find out that you have been deleted by him/her. What an embarrassing thing it is!

  1. Add “the recently deleted contacts list”

For instance, you delete your boyfriend, but you regret it, then you can apply to add him by clicking on his avatar from the list. Therefore, this feature effectively avoids this awkward situation.

  1. You can delete the dialog box, but keep the chat

It is not uncommon for many iOS users to accidentally delete messages or videos from WeChat. Losing important files can be quite disturbing and the repercussions can turn terrible in some cases.

Note: The worse thing is that many of the unlucky users had not backed up their WeChat content with iTunes or iCloud. Fortunately, the contemporary world has made it rather plain sailing by offering a variety of good recovery option. Here we are going to recommend you a professional and reliable iOS data recovery software called iFonebox to help you undelete WeChat messages from iPhone/iPad/iPod touch directly.

I think the vision of these new features reflects what many people really want for WeChat. But when and how that might come, it is left to WeChat. Which new feature you will like to see in WeChat?