I can’t download any apps from my App Store. It keeps saying verification required, then I press continue and verify. But it doesn’t download. How do I fix so I can download apps again? Any thoughts? Many thanks!
When you try to open the iTunes Store, App Store, or the Book Store in Apple Books, you might see a “Cannot connect to iTunes Store” alert message or something similar. The iTunes Store, App Store, or Book Store might also not load anything at all, or might unexpectedly stop in the middle of downloading content.
- Check your connection
Make sure that your device is connected to the Internet. Try using an Internet browser to connect to any website and see if it loads. If it doesn’t, use another device on the same network to see if it can connect to any website.
- Check System Status
Visit the Apple System Status page to see if there are interruptions in service in your country or region.
- Update your account
If you’re not able to access the iTunes Store, App Store, or Book Store because you can’t log in with your Apple ID, learn how to reset your Apple ID password. If you recently changed your Apple ID or password, you might have to sign out and sign back in. To sign in on your iOS device, go to Settings > [your photo] > iTunes & App Store. Tap your Apple ID, sign out, then tap Sign In to log in again. Learn how to sign out on your Mac, PC, or Apple TV.
- Update your software
Update to the latest versions of iOS, then try to connect to the iTunes Store, App Store, or Book Store again.
- Check the date and time
Make sure that the date and time on your device are set correctly for your time zone.
On your iPhone, iPad, iPod touch: Go to Settings > General > Date & Time. Get more help with date and time.
What if I still can’t connect?
- See if it’s listed as a possible iTunes Store error.
- Some networks (such as at offices or schools) might not allow connections to the servers and ports that the iTunes Store uses. Ask your network administrator to open access to iTunes Store servers and ports.
- If you’ve tried all of the above steps and you still can’t connect, contact Apple Support.