iPhone X Stuck On The Apple logo? 4 Solutions Offered Here!

My iPhone X was working fine and all of a sudden it showed me a gray screen with the Apple logo. I’ve tried everything in terms of restoring and nothing works. This is so disappointing! I need help!

Getting your iPhone X stuck on an Apple logo for several minutes with no progress bar can be an annoying thing. There are numerous reasons, starting from iOS glitches to hardware or software glitches, which might have resulted in this issue. But once that happens, what options do you have to use the iPhone? Please don’t worry, we are not going to help you get out of the dilemma. In this article, we are going to introduce top 4 solutions to fix this iPhone X stuck on restart screen problem.

Method one: Check If force reboot works or Not

4 methods to fix iphone x stuck on apple logo issue

  1. Press and quickly release the Volume Up button.
  2. Press and quickly release the Volume Down button.
  3. Then press and hold the Side button until you see the Apple logo.

Method two: Update your iPhone to the latest iOS 12.2

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  1. Make sure that you have the latest iTunes on your computer.
  2. Connect your device to a computer and open iTunes.
  3. Force it to restart.
  4. Don’t release the buttons until you see the recovery mode screen.
  5. When you get the option to restore or update, choose Update.

Note: This will help you reinstall iOS without erasing your data. This progress may take up some of your time, please wait patiently.

Method three: Put your device in recovery mode

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  1. Connect your device to your computer and open iTunes.
  2. While your device is connected, force restart it.
  3. When you see the option to Restore or Update, choose Restore.
  4. Wait for the process to finish. Then you can set up and use your device.

Method four: Contact Apple Support to set up service

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If your device still stuck on the Apple logo, displays a solid color, or isn’t recognized in iTunes, I’m afraid that you have to go to an Apple Retail Store or Apple Authorized Service Provider for help.

Also read: How to back up specific data up in case of data loss?


Can’t Remember Your iPhone Password? Try These Fixes!

I’ve forgotten the passcode for my iPhone X. How do I change the passcode and still be able to keep all my photos, phone numbers, etc.? Any help would be much appreciated!

Setting a password on your iPhone is crucial to make sure that no one gains access to your device and snooping on your personal data without your permission. However, sometimes you may forget the passcode. If you forgot your passcode, there is no getting around the passcode. To recover the use of your device, you’ll need to remove your passcode by performing a restore. In this article, we will share two methods with you to start using your iPhone once again.

Part one: How to remove the passcode?

lost your iphone password

  • Method one: Restore your iPhone via iTunes
  1. Download and install iTunes on your computer.
  2. Connect your iOS device to your computer and open iTunes.
  3. While your device is connected, force restart it.
  4. When you see the option to Restore or Update, choose Restore.
  5. Wait for the process to finish. Then you can set up and use your device.
  • Method two: Erase your iPhone by using iCloud

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  1. Sign in to icloud.com/find on a Mac or PC.
  2. Log in with your Apple ID and passcode.

What if you forget your Apple ID passcode?

  1. Open Find My iPhone and find your device.
  2. Hit the Erase iPhone button. It will delete everything on your device including the passcode.


  • These actions only take effect when your device is online.
  • When you erase your device, all of your information, including credit, debit, or prepaid cards for Apple Pay is deleted from the device.

Part two: How to recover iPhone data after the restore?

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To tell the truth, you are going to lose your photos and data if you never backed up your device before. There’s no way around that now. Restoring the backup would help you get the missing data back, but here I would recommend you with iFonebox. It’s a professional and powerful iOS backup extract which could help you retrieve almost all kinds of files without an iOS device. Click here to see the detailed instructions.

iPhone XR Camera Turns On Automatically. What’s Wrong With It?

My iPhone XR turns on automatically! And there is no obvious damage or cracks. I have no idea what might have caused for my camera to open by itself. I have tried restarting my phone several times and updating it but it still does not work. Help please!

Recently, some users have complained that their iPhone XR cameras turn on automatically. If you have the same experience, keep reading to learn some real solutions.

  • Remove the iPhone case

iphone xr camera opens automatically

A metallic or magnetic case might affect performance. Test the camera without any of these to find out if they’re causing the issue.

  • Restart Your iPhone XR

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  1. Press and hold the Side button and either volume button until the slider appears.
  2. Drag the slider to turn your device completely off.
  3. After your device turns off, press and hold the Side button again until you see the Apple logo.
  • Update your device to latest iOS 12.2

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iOS 12 brings performance improvements and exciting new features to iPhone and iPad and it also includes some bug fixes. To update your device, you could follow these instructions:

  1. Go to Settings > General > Software Update.
  2. If it shows there is an update available, just tap “Download and Install”.

Note: To prevent data loss, it’s necessary for you to back up some of your important data.

  • Reset all settings

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This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you’ve used before. Just go to Settings > General > Reset > Reset All Settings.

  • Completely restore your iPhone XR with iTunes

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  1. Connect your iPhone XR to your computer and launch iTunes.
  2. When asked, tap “Trust” on your iPhone.
  3. Click Device and then Summary on the computer screen.
  4. Next, click “Restore iPhone” and then again click “Restore” to complete restoring your device.
  • Turn to Apple for more help

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If your camera still isn’t working, there might be something wrong with the hardware. You can take your device to an Apple Retail Store or Authorized Service Provider for more help.

Also read: How to download photos from iCloud backup without changing anything?


Are You Ready To Update To The Latest iOS 12.2?

Apple has released iOS 12.2 on March 25, 2019, it comes more than a month since iOS 12.1.4 was released. The update is available on every eligible device, you can just go to Settings > General > Software Update to access it. It also comes with multiple features like Apple News+ service, new Animoji, HomeKit, Safari changes and more. In this article, we will discuss some of its new features and some related topics.

Part one: What’s new in iOS 12.2?

upgrade to the latest ios 12.2 version

iOS 12.2 is the latest major update to the iOS 12 operating system we’ve seen so far. Let’s take a brief look at it:

  • It provides support for Apple News+

It is a new subscription service that extends the Apple News experience with hundreds of magazines and top newspapers. It’s now available in the U.S. and in Canada.

  • Siri can do more for you

You can ask Siri on your iPhone or iPad to play any video, show, movie, sports game, or channel on Apple TV.

  • It added four new Animoji-owl, giraffe, boar and shark
  • AirPlay multitasking for video allows you to browse other apps

You can play other short forms of audio and video files locally on your device while using AirPlay.

  • Apple Pay is getting better

Apple Pay Cash customers now is allowed to transfer money to their bank accounts instantly using their Visa debit cards.

  • Safari is getting smarter

Safari privacy is improving in iOS 12.2 with a new Motion & Orientation toggle located under Settings > Safari > Privacy & Security.

  • Support for new AirPods 2.
  • The “About” screen in the Settings is updated.

Siri is now able to suggest Today at Apple sessions based on Safari and app usage if you have the Apple Store app installed.

  • This update also includes other improvements and bug fixes.

Part two: Preparations before the iOS12.2 upgrade

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  • Check compatibility.
  • Make a backup of your device using iCloud or iTunes. Or you can back up files selectively via
  • Free up enough room on your device. You can manually delete some file you don’t need.
  • Plug your device into power and connect to the Internet with Wi-Fi.


Also read: How to get lost data back after an iOS update if no backup?

How to Share Contacts Between Two iOS Devices Without iTunes Or iCloud?

To transfer data on iPhone, iPad or iPod touch, plentiful iOS users prefer iTunes or iCloud. However, restoring a backup can run into some challenges. First of all, it’s a time-consuming task and it requires you to erase your device first. In this article, we are going to share some effective methods to help you share contacts between two iOS devices without iTunes or iCloud.

Method one: Use AirDrop on your iOS devices

move contacts from an ios device to another without itunes and icloud

  1. Make sure the two devices are close together and within Bluetooth and Wi-Fi range.
  2. Make sure that both devices are signed in with the same Apple ID.
  3. Click “Contacts” on your old iPhone, then tap “Share Contact”.
  4. Tap the AirDrop user that you want to share content with.

Note: If you forgot your Apple id password, click here to reset the password.

Method two: Use Quick Start

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  1. Bring the two devices close together.
  2. Set up your new device with your Apple ID when the quick start screen appears on your old device. Please make sure that it is your Apple ID that you want to use.
  3. You will see the animation on your new phone, just hold your current device over the new device, then center the animation in the viewfinder. There would be a prompt message says “Finish”.
  4. Type your old device’s passcode on the new device.
  5. Set up Touch ID or Face ID on your new device.

Method three: Share contacts between two iOS devices through iFonebox

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iFonebox can provide you an easier and effective way to move your contacts between two different devices. It enables you to regain only texts which means you don’t have to download the entire backup. It’s necessary for you to download the suitable version for your computer. Next we will show you the detailed instructions.

windows-download    mac-download

Step one: Launch iFonebox

Click Recover from iTunes Backup File, you’ll see all backups you have listed in the interface, choose the right backup, then click “Select” button to begin.

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Step two: Scan data

It will scan automatically after you click the “Contacts” icon, it might take your some time, please wait patiently.


Step three: Recover data

Now you can download the data you want from backup. Choose the items you want to restore and click the “Recover to device”.

contacts 500


Unable To Sync Your iPhone Data With iTunes? Fixed!

When you try to sync your iPhone, iPad, or iPod touch with iTunes you might see an alert message that says: “The iPhone cannot be synced.” Don’t worry, here are the solutions.

Method one: General troubleshooting of restoring an iTunes backup

get help syncing iphone content with itunes

  • Restart your computer and your iOS device.
  • Update your iPhone to the latest iOS version.
  • Make sure that you have the latest version of iTunes.
  • Turn off third-party security software to see it fixes the issue.
  • Make sure that there’s enough available space on both your iPhone and computer. To free up more storage space, you could manually delete some data that you don’t need.
  • Sync a small amount of content at a time.
  • Delete and re-import content.
  • If you still need help, contact Apple Support.

Method two: Safely transfer data from iPhone to computer via iFonebox

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Normally, backing up iPhone content can be done with 2 ways, the first, backing up with iTunes and the second option is to sync with iCloud. However, these two methods tend to be time-consuming and you may often encounter some errors. Here we recommend you with a third-party tool called iFonebox if you’re prefer to transfer specific files from iPhone to computer, like contacts, photos, calendars, messages, call logs, safari bookmarks, videos, voice memos, WeChat data, WhatsApp data and etc.

Before we start the progress, firstly free download the program on your computer. It has two available versions: Windows version and Mac version. Please make sure to install the right version for your computer.

windows-download   mac-download

Step one: Launch iFonebox

Connect your iPhone to the computer, in this interface, you’ll see “Next” in blue area, click it to continue. It’s necessary to enable the flight mode and keep the USB cable connected stable during the progress.

Recover from ios device (2)

Step two: Scan data

It will scan automatically after you click the “Messages” icon, the duration depends on the amount of your data so it might take your some time, please wait patiently.

Mode one interface

Step three: Back up data

After the scan completes, a list of messages will show up on your program interface. Now you can back up them, choose the items you want to back up and click the “Recover to pc”.

messages scan result



Get Help With The Touchscreen On Your iPhone/iPad/iPod Touch

I got an iPhone XS just two days ago. For those two days, it worked just fine. However, I noticed today that the apple restart screen turned on by itself. I force restarted the phone about four times, however, the screen would not respond. Can someone help?

Question one: Your touchscreen is black and won’t turn on

solve touchscreen issues on your iphone/ipad/ipod

Quick fix:

  1. Force restart your device.
  2. Plug in your device and let it charge for up to one hour.
  3. If you don’t see the charging screen, you should check the jack, USB cable, and power adapter.
  4. Contact Apple Support to set up a service or take your device to an Apple Store or Apple Authorized Service Provider.

Question two: The display is not sensitive enough


Quick fix:

  1. Restart your device.
  2. Go to General >Reset > Reset All Settings.
  3. Update your iPhone/iPad/iPod touch to the latest iOS version.

Note: Please back up your important data before the update just in case of data loss. Here we strongly recommend you that use iFonebox to selectively transfer iPhone/ iPad/ iPod touch data to your computer.

  1. If it continues being unresponsive to touch, contact Apple Support.

Question three: Your display is too sensitive


Quick fix:

  1. Restart your device.
  2. Make sure your screen is clean and free of any debris or water.
  3. Disconnect any Lightning accessories.
  4. Get your device out of any cases or screen protectors.
  5. Contact Apple Support for help.

Question four: Your screen gets cracked


Quick fix:

Accidents often happen without warning. If you have a cracked or shattered screen on your iPhone, you could follow below steps:

  1. Back up your device if possible.
  2. Make an appointment at an Apple Store or an Apple Authorized Service Provider. Otherwise you can ship your iPod to Apple and they will repair or replace it as soon as possible.

Also read: How to download iCloud backup to computer without an iOS device?


Get Help With Your Missing iPhone

I lost my iPhone yesterday. I turned lost mode on and erased my phone but now when I open “Find My iPhone” it doesn’t show my lost phone which is signed under that Apple ID. Does this mean someone unlocked it?

Step one: Report your lost or stolen device to local law enforcement

Step two: Locate your iPhone if Find My iPhone is enabled on your missing device

learn what to do if your iphone is lost

Here’re the steps:

  1. Use the Find My iPhone app on another iPhone, iPad, or iPod touch.
  1. Find your device and turn on lost mode to lock your device with a password.

With the help of Lost Mode, you can send a custom message with your phone number on your missing device’s Lock screen.

  1. You can click “Play Sound” to find your device if the device is nearby.
  1. To protect your privacy, you can tap “Erase iPhone”.

This will clean all the existing data on your missing device and please keep in mind, after you erase it, you can’t track it any more, Activation lock will be turned too.

Step three: some instructions to protect your data if you didn’t turn on Find My iPhone

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  • Report your lost or stolen device to local law enforcement and provide the device serial number to them.
  • Reset your Apple ID password immediately.
  • Change any passwords for other Apps on your device, like Facebook, Twitter.
  • Contact your carrier to disable the service on the device.

Step four: You can file a claim for your lost or stolen iPhone if your missing device is covered by AppleCare+ with Theft and Loss.

Step five: Contact your wireless carrier to disable your account to prevent calls, texts or other data use. 

Step six: Rescue files from the lost device

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When you lost your iPhone, iPad or iPod touch, you can easily get your data back by extracting iCloud backup, as long as you’ve synced your devices with iCloud before. However, those backup files are not allowed to access or preview in a normal way. That’s to say, you can’t directly take any data out of it. To extract data from iCloud backup without an iOS device, here we strongly recommend you iFonebox.

It can certainly help you find out your backup files and extract them into different categories, including camera roll, contacts, notes, text messages, safari bookmarks, call history, reminders, voice memos, calendar events, WeChat data, WhatsApp data, etc. Click here to see detailed steps to retrieve data from a backup.




Unable To Restore From A Previous iCloud backup? Here Are The Solutions!

I want to restore iPhone from iCloud backup, but whatever one I pick, error message “cannot restore from backup” appears. Is there any fix to it? Can someone help me?

You may be told that you should always have a current backup of your iPhone/ iPad so that if it’s dead, lost, stolen, or liquid damaged, you can restore all of your data and apps to a fresh device. Generally, backing up to iCloud is easy and automatic because once you enable iCloud backup, it will automatically back up for you whenever you’re connected to a Wi-Fi network. But then again, successfully restoring iCloud backups is not an easy task, this can take a considerable amount of time and there is likely to be some error codes during the progress. If this happens, you could follow the steps as below.

Method one: General troubleshooting of restoring an iCloud backup

get help restoring from a previous icloud backup

  • Confirm that you have a backup available.
  • Make sure that you have a stable Wi-Fi connection.
  • Make sure that there’s enough available space on your device. To free up more storage space, you could manually delete some data that you don’t need.
  • Restart your device.
  • Erase the device and try to restore from your iCloud backup again.
  • If you still need help, contact Apple Support.

Method two: Safely extract files from iCloud backup via iFonebox

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Theoretically, restoring a backup will replace existing data. That means, when you restore from a previous backup, whatever content included in the backup will replace the content currently on your device. Fortunately, there’re some programs developed to extract specific data from iCloud backup without restoring and iFonebox is just a well-known one. You can download the program to your computer and follow the steps to download part of your iCloud backup without changing anything on your device.

windows-download   mac-download

Step one: Run iFonebox and enter your Apple ID

Run the program, then just click the “Recover from iCloud Backup” at the top right of the software. You’ll be asked to sign in with your Apple ID account and password correctly.

Recover from iCloud1

Step two: Download data from iCloud backup

After you have selected an iCloud backup to download, it will start the downloading process. You can select all to download.

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Step three: Scan data

Click on “Messages” icon to start scanning automatically. It will take some time, you should wait patiently.

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Step four: Preview and download data

Now you can select the messages you want and click “Recover to pc”, then the instruction is accomplished.

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How To Keep Your Notes Safely Stored On Your iPhone/iPad/iPod Touch?

Nowadays, Notes App plays a very important role in our daily life. We use notes to create checklists and sketch ideas, capture a quick thought and more. The notes may also contain some private information you don’t want others to know, such as medical information, financial details, passwords, etc. Hence it’s really necessary to keep your notes safely stored.

Method one: Set a password for your Notes on your device

make sure that your notes are secure on your iphone/ ipad/ ipod touch

Here are two ways to lock your notes. You can create a password in settings:

  1. Update your iPhone, iPad, or iPod touch to the latest version of iOS.
  2. Go to Settings > Notes.
  3. Tap Password.
  4. Enter a password that you can easily remember.
  5. Tap Done.

Or you can create a password in notes:

  1. Choose a note that you want to lock.
  2. Click the icon in the upper right corner of the page and tap “Lock note”.
  3. Enter a password then tap done.

Note: If you forgot your password, Apple can’t help you regain access to your locked notes. You can create different passwords for different notes. If you want to change the password for a note that use an old password, you should enter the old password to remove it, then add new password to the note. 

Method two: Transfer the notes from your iPhone/iPad/iPod touch to your Mac/PC via iFonebox

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iOS data loss can be a common occurrence, we can’t anticipate when it will happen. Therefore, to keep your data safe, we should form a good habit of backing data up. As a professional iOS backup tool, iFonebox is aimed to handle with up to 17 kinds of data like contact, photos, videos, text messages, safari bookmarks, call records, events in calendar, reminders, QQ messages, messages in WeChat/WhatsApp, etc.

Compared with iTunes and iCloud, it enables you to selectively transfer documents from iPhone to computer without backing your whole device up and the progress can finished in a very short time. Click here to see how to export notes from iPhone to computer.