Get Help With iCloud Drive

fix issues about icloud drive

iCloud Drive keeps all of your files up to date on all of your devices. Learn some common topics about iCloud drive.

Question one: What can I do with iCloud Drive?

  • Keep files and folders up to date across all of your devices.
  • Create new files and folders from iCloud-enabled apps.
  • Work on the same file across multiple apps.
  • Access the files from your Mac Desktop and Documents folder everywhere that you use iCloud Drive.
  • Share files with anyone you like.

Question two: What do I need to use iCloud Drive?

  • Update your iPhone, iPad, or iPod touch to the latest iOS and your Mac to the latest macOS.
  • Make sure that you’re signed in to iCloud with the same Apple ID on all of your devices.
  • Set up iCloud on all of your devices and turn on iCloud Drive.
  • If you have a Windows PC, update to Windows 7 or later and download iCloud for Windows.

Question three: How do I access my files in iCloud Drive?

There are multiple ways you can access your files in iCloud Drive, using any supported web browser, you can use iCloud Drive at

  • On your Mac, you can go to iCloud Drive in Finder.
  • On your iPhone, iPad, or iPod touch with iOS 11 or later, you can access your files from the Files app. On iOS 9 or iOS 10, you can access them from the iCloud Drive app.
  • On your PC with Windows 7 or later and iCloud for Windows, you can go to iCloud Drive in File Explorer.

Question four: How much storage do I have in iCloud Drive and how do I get more?

When you set up iCloud, you automatically get 5GB of storage. You can use that storage space for iCloud Backup, iCloud Drive, iCloud Photos, iCloud Mail, and the information from your apps that use iCloud.

Question five: What if my files don’t update to iCloud?

  • Make sure that you have enough iCloud storage. If you need more space in iCloud, you can buy more iCloud storage or free up space by deleting content.
  • Sign in to iCloud on all of your devices and turn on iCloud Drive.
  • Make sure that you have an active Internet connection on your Mac and on your iPhone, iPad, and iPod touch.
  • Install the latest versions of Pages, Numbers, and Keynote. See which versions of Pages, Numbers, and Keynote you can use with iCloud Drive.
  • Create a new document and save it to see if it uploads to iCloud. If it does, see if the other documents start uploading.

Can’t miss: How to restore data if your iPhone/iPad/iPod touch is lost?

Having Issues With Your AirPods? Solved!

get help with your airpods

Question one: What if you can’t connect to your AirPods anymore?

If you don’t hear the connect chime after a few seconds or can’t hear when your AirPods are in your ears:

  • Make sure that your AirPods are charged.
  • Make sure that the device you want to connect with has Bluetooth enabled.
  • Make sure that you select AirPods as your audio device.

Still can’t connect? Follow these steps on your iOS device.

  • Go to Settings > Bluetooth and tap the icon next to your AirPods.1 Then tap Forget This Device.
  • Put your AirPods in the case and close the lid. Wait 15 seconds, then open the lid.
  • Press and hold the setup button on the back of the case until you see the status light flash amber a few times, then flash white.
  • Place your AirPods close to your device. Follow the steps on your iOS device’s screen.

Learn more about setting up your AirPods on other Bluetooth devices. If you have issues connecting a replacement AirPod, learn more about replacement AirPods.

Question two: What if your AirPods won’t charge?

  • Make sure that the Lightning to USB cable is firmly plugged into the charging case and USB power adapter. Then make sure the power adapter is correctly plugged into a power outlet.
  • Make sure your AirPods are properly placed in the charging case and close the lid.
  • Charge your AirPods and case for at least 15 minutes.
  • Open the case lid with your AirPods inside and hold your case close to your iOS device. Wait a few seconds to see a charging icon.
  • If you still can’t charge your AirPods, contact Apple Support.

Question three: How to get longer battery life?

Your AirPods charge in the case and are ready for you to use as soon as you open the lid.

  • To keep your AirPods charged, put them in the case when you’re not using them.
  • When you charge your AirPods with charging case, you’ll get the best, fastest results by using an iPhone or iPad USB charger or plugging into your Mac.
  • Repeatedly opening and closing the charging case can reduce the battery charge of the case.

Also read: How to recover data from iPhone/iPad/iPod touch directly?


Hot Topics About Your Apple ID

frequently asked questions about your apple id

Question one: How to permanently delete your Apple ID?

  1. Sign in to your Apple ID account page on a Mac, PC, iPhone, or iPad and select “Manage Your Data and Privacy.”
  2. On the following page, select “Get started” under “Delete your account.”
  3. You’ll receive a unique alphanumeric access code. Make sure that you keep this access code in a safe place.
  4. For a short period of time while your request is being processed, you can contact Apple Support, provide your access code, and Apple will help you cancel your request so you can resume using your Apple ID.

Question two: What happens to my iCloud messages when my Apple ID is deleted?

When your Apple ID is deleted, all of your iCloud email and messages are permanently deleted as well. Any messages sent to you via iCloud (Mail and iMessage) are not delivered.

Question three: What happens to my App Store or iTunes Store credit when I delete my account?

Any unused credit balance in your account isn’t redeemable or refundable after your Apple ID has been deleted. You can either spend your balance or contact Apple Support to request a refund before deleting your account. Similarly, if you have a balance due to Apple, you must clear this balance before Apple can delete your account.

Question four: Can I delete my child’s account?

If you are the organizer of your family, you can delete your child’s Apple ID when you request deletion of your account. Your child can also request deletion of their Apple ID, which requires your approval.

Question five: I am enrolled in the iPhone Upgrade Program. Do I still have to make payments after my Apple ID is deleted?

Yes. If you are enrolled in the iPhone Upgrade Program, you must continue making payments for your device. However, you may not be able to place subsequent upgrade orders online without your related Apple ID.

Question six: What happens if I change my mind after I have requested that my account be deleted?

While your request is being processed, you can contact Apple Support with the unique alphanumeric access code you received, and Apple will help you cancel your request. After your account is deleted, Apple can’t cancel the request, reopen your account, or restore your data.

Also read: How to download your iCloud data to your computer?

Are You Missing Notes On Your iPhone/iPad/iPod Touch? Fixed!

get lost notes back on your iphone/ipad/ipod touch

Method one: Check your account settings

If you use a third-party account or email service, like Gmail or Yahoo, to store your notes, check your settings:

  • Go to Settings > Passwords & Accounts.
  • Tap the email account that you want to check.
  • Make sure that Notes is on.

Method two: Check your Recently Deleted folder

If you store your notes on iCloud, check your Recently Deleted folder:

  1. Open the Notes app, and find your Folders list.
  2. Tap Recently Deleted and search for your note.
  3. If you find your note in Recently Deleted or in another folder, you can move it:
  4. In the Notes list, tap Edit.
  5. Tap the note that you want to move.
  6. Tap Move To, then select the folder you want to move it to.

Method three: Use Search to find your notes

  1. Open the Notes app, then find your list of notes.
  2. Tap the Search bar and enter a word, phrase, or the title from the note that you’re looking for.
  3. Make sure All Accounts is selected. Search will check all of your notes in each folder across your accounts, like an email account.

Method four: Manually search for your notes

If Search doesn’t show results, you might need to check a different folder and scroll down the list:

  1. Open the Notes app, then find your folders list.
  2. If you have more than one folder, tap a different folder to see if your note is in there.
  3. If you still can’t find your note, it’s possible that you’re not using the correct word, phrase or title from the note.

Method four: Get missing notes back via iFonebox

iFonebox is designed to help you restore various kinds of file types including contacts, texts, notes, safari bookmarks, call history, reminders, calendar events, photos, voice memos, QQ messages, WeChat data, WhatsApp data and more. To maximize the possibility of recovery, it provides you with three independent ways and each working mode has its specific features. Click here to see the detailed instructions to get missing notes back.


Frequently Asked Questions About Apple GiveBack

hot topics about apple giveback

Question one: How long does the online trade-in process take? 

Generally it takes 2–3 weeks. But the sooner you send us your device, the sooner Apple can verify its condition and process your trade-in refund or gift card. Recycling a device is much faster. As soon as Apple emails you a prepaid shipping label, just send your device to the recycling partner.

Question two: How much will I get for my trade-in?

It depends on the device, model, manufacturer, and condition. Answer a few questions accurately, and once we receive the device within the specified timeframe and verify its condition, you’ll most likely receive the full amount of the estimated refund.

Question three: How to track my trade-in status?

If your trade-in will be applied as a refund toward an online purchase, you can track it from your Apple Store account.

Question four: How quickly do I need to send my device to you?

The estimated trade-in value is valid for 14 days, and we encourage you to send the device to us within this timeframe to ensure that you get this value. Recycled devices should be sent back as soon as possible, at a time that’s convenient for you.

Question five: Is my personal data safe?

Before you send us your device, Apple will tell you how to back up and wipe all your data. This ensures that all your personal information is completely removed from your device before you trade it in or recycle it. Click here to learn how to selectively back up iPhone/iPad/iPod touch data.

Question six: When will I receive my gift card or refund?

Expect to receive it within 1–2 weeks of shipping your device.

Question seven: How do I pack my device for recycling?

Devices that contain batteries should be packed in compliance with all applicable laws, regulations, and industry best practices, which typically include the guidelines below:

  • Discharge the unit to less than 30%.
  • Do not ship electronics that are disassembled into parts.
  • Do not ship electronics with swollen or damaged batteries.
  • For whole units, surround the product with at least 2.5 inches of suitable filler material, such as recycled or reused packaging, before placing inside a corrugated box.
  • Ship only one device per box.

What If You Get An Error When Trying To Activate FaceTime

I have added somebody who as FaceTime contact but we can’t call or send iMessages to each other. Please help! Thanks in advance!

can’t active facetime

To use iMessage or FaceTime, you need to activate them on your iPhone, iPad, or iPod touch. If you see an error message during activation, follow these steps.

When activating iMessage or FaceTime, you might see one of these messages:

  • Waiting for activation
  • Activation unsuccessful
  • An error occurred during activation
  • Could not sign in, please check your network connection
  • Check your device settings
  1. Make sure that you’re connected to a cellular data or Wi-Fi network. If you’re using an iPhone, you need SMS messaging to activate your phone number with iMessage and FaceTime. Depending on your carrier, you might be charged for this SMS.
  2. Go to Settings > General > Date & Time and make sure that your time zone is set correctly.
  3. Make sure that your device supports FaceTime. FaceTime isn’t available or might not appear on some iPhones and iPads purchased or used in Saudi Arabia, Pakistan, and United Arab Emirates, including Dubai.
  • Turn off and restart iMessage and FaceTime
  1. Go to Settings > Messages and turn off iMessage.
  2. Go to Settings > FaceTime and turn off FaceTime.
  3. Restart your device.
  4. Turn iMessage and FaceTime back on.
  • Wait 24 hours to see if this problem can be solved

It might take up to 24 hours to activate iMessage and FaceTime. If the issue continues after 24 hours, follow these steps:

  1. Make sure that your device has the latest version of iOS.

Note: Keep in mind to back up your important data just in case of data loss.

  1. If you’re using an iPhone, contact your carrier to make sure that you can receive SMS messages.
  2. Contact Apple Support.
  • Get more help

You can also use your email address with iMessage and FaceTime. Sign in to your Apple ID account page and review all the email addresses you have on file, including the one that you’re trying to verify. If the email address is incorrect, you can update it. Then click Resend next to the email address that you want to verify.

How To Fix “No Service” Issue On Your iPhone/iPad?

solve “no service” problem on your iphone/ipad

If you see No Service or Searching on your iPhone or iPad (Wi-Fi + Cellular), or can’t connect to a cellular network or cellular data, follow these steps:

  • Check your coverage area

Make sure that you’re in an area with cellular network coverage. Then follow these steps:

To turn cellular data on or off, go to Settings, then tap Cellular or Mobile Data. If you’re using your iPad, you might see Settings > Cellular Data.

If you’re traveling internationally, make sure that your device is set up for data roaming. Go to Settings > Cellular > Cellular Data Options > Data Roaming.

  • Restart your iPhone or iPad

Restart your device. If you’re not sure how to do this, follow these steps.

  • Check for a Carrier Settings update

To manually check for and install a carrier settings update:

Make sure that your device is connected to a Wi-Fi or cellular network.

Tap Settings > General > About. If an update is available, you’ll see an option to update your carrier settings.

To see the version of carrier settings on your device, tap Settings > General > About and look next to Carrier.

  • Take out the SIM card and put it back in

If the SIM card is damaged, or doesn’t fit in the SIM tray, contact your carrier. Learn more about removing your SIM card.

  • Reset your Network Settings

Go to Settings > General > Reset > Reset Network Settings. This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you’ve used before.

  • Update your iPhone or iPad

Update your iPhone or iPad to the latest version of iOS.

Note: To prevent data loss, you’d better back up your important data before the upgrade.

  • Contact your carrier

Issues with your carrier or account might affect your service. Contact your carrier to:

  1. Verify that your account is active and in good standing.
  2. Make sure there are no outages in your area.
  3. Check that your device isn’t blocked from receiving cellular services and is set up with the right data plan.
  • Contact Apple Support

If your carrier confirms that there’s no issue with your account or network, but you still can’t connect to a cellular network, contact Apple Support.

  • Check to see if your iPhone is eligible for a free replacement plan

Apple has determined that a small percentage of iPhone 7 devices may show “No Service” in the status bar, due to a component that has failed on the main logic board. These affected units were manufactured between September 2016 and February 2018 and sold in China, Hong Kong, Japan, Macao, and the U.S.

What If You Can’t Import Photos From Your iPhone/iPad Or iPod Touch To Your Computer?

If you can’t import photos to your computer, or if your computer doesn’t recognize your iPhone, iPad, or iPod touch as a camera, try these steps.

can’t transfer pictures from phone/ipad/ipod touch to your computer

  • Check if you can use iCloud photo gallery or my photo stream
  • Check the connection and update the software
  1. Try importing photos using other Apple USB cables.
  2. If you still cannot import, please update your software.
  3. Check the photo management software for updates.
  4. Get the latest version of iTunes.
  5. Update your iPhone, iPad or iPod touch.
  6. Update your Mac or PC. In Windows, use the Windows update application.
  7. Try importing your photos again.
  • Try importing a new photo
  1. Take a new photo, or press both the home button and the sleep/wake button to store the screenshot on your iOS device.
  2. Connect your iOS device to your computer.
  3. Try importing photos using photo management software.
  • Try other computers

If you can’t see the camera entry in device manager, test your iOS device on another computer. If another computer identifies the iOS device as a camera, consult Microsoft or someone who supports your computer’s Windows for help. If you’re using a Mac, try using AirDrop to send photos wirelessly to your computer.

  • Try backing up with iTunes
  1. Update to the latest version of iTunes.
  2. Open iTunes and connect your device to your computer.
  3. Select your iPhone, iPad, or iPod when it appears in iTunes then just click Back Up Now.
  4. When the process ends, you can see if the backup finished successfully on the Summary screen in iTunes.
  • Selectively transfer your photos from device to computer via iFonebox

As a professional iOS backup tool, it is able to help you handle with 17 kinds of data such as contacts, photos, voice memos, call logs, safari history, reminders, videos, calendar events, WeChat data, WhatsApp data and so on. The real strength of the program is that it’s very easy to use and highly effective. With the help of iFonebox, you’re allowed to export specific data from iPhone to computer without difficulty.



Everything We Know About Apple Pay

get help with apple pay

What do I need to use Apple Pay?

Here’s what you need to use Apple Pay in supported countries or regions:

  • Your eligible device
  • A supported card from a participating card issuer
  • The latest version of iOS, watchOS, or macOS
  • An Apple ID signed in to iCloud

Will I continue to earn rewards and benefits from my credit, debit, or prepaid cards when I pay using Apple Pay?

Yes. When you pay using Apple Pay, you’ll continue to get the rewards, benefits, and security that your credit, debit, or prepaid card provides.

How do I return an item that I bought using Apple Pay in a store?

  • On the device that you used to make the original payment, select the card that you want to be refunded. Remember to use the card registered within Apple Pay, not your physical card.
  • On your iPhone, hold the device near the reader and authorize the return with Face ID, Touch ID, or passcode. On your Apple Watch, double-click the side button and hold the display of your Apple Watch within a few centimeters of the contactless reader.

Can I continue to use my plastic credit, debit, or prepaid cards if I suspend or remove my cards in Wallet?

When you suspend or remove your cards in Wallet, your device-specific Device Account Number is suspended or removed. You can continue to use your plastic cards.

How secure is Apple Pay?

Apple Pay is safer than using a plastic credit, debit, or prepaid card. Every transaction on your iPhone, iPad, or Mac requires you to authenticate with Face ID, Touch ID, or your passcode. Your Apple Watch is protected by the passcode that only you know, and your passcode is required every time you put on your Apple Watch or when you pay using Apple Pay. Your card number and identity aren’t shared with the merchant, and your actual card numbers aren’t stored on your device or on Apple servers.

What if my iPhone, iPad, Apple Watch, or Mac is lost or stolen?

  1. You can go to your Apple ID account page or use the Find My iPhone app to suspend or permanently remove the ability to pay from that device with Apple Pay.
  2. You can also call your bank or card issuer to suspend or remove your cards from Apple Pay.
  3. You can also call your card issuer or Suica Support (050-2016-5005) to suspend or remove your cards from Apple Pay.

Also read: How to transfer target content from iPhone/iPad/iPod to computer?

Get Help With The Face ID On Your iPhone/iPad

face id isn’t woring on your iphone/ipad

Make sure that the TrueDepth camera on your iPhone or iPad isn’t covered with a case or a screen protector. Also, check if there’s residue or dirt covering the TrueDepth camera.

  • Make sure that nothing is covering your face

Face ID works with many sunglasses. If you’re wearing sunglasses designed to block certain types of light, then your sunglasses might be blocking the infrared light used by the TrueDepth camera.

  • Make sure that you’re facing the TrueDepth camera

Whether your iPhone or iPad is lying on a surface or you’re holding it in a natural position, make sure that your iPhone or iPad is an arm’s length or closer (10-20 inches) from your face.

  • Add an alternate appearance

For most users, Face ID will continuously learn as they change. If you have an appearance that can look vastly different, you can set up an alternate appearance so Face ID still recognizes you.

To set up an alternate appearance:

  1. Go to Settings > Face ID & Passcode. If asked, enter your passcode.
  2. Tap Set Up an Alternate Appearance.
  3. Look straight into your iPhone or iPad and place your face inside the frame.
  4. Gently move your head to complete the circle. If you’re unable to move your head, tap Accessibility Options.
  5. When you finish the first Face ID scan, tap Continue.
  6. Gently move your head to complete the circle for a second time.
  7. When Face ID setup is complete, tap Done.

When should I enter your passcode?

You might need to enter your passcode or Apple ID instead of using Face ID in these situations:

  1. The device has just been turned on or restarted.
  2. The device hasn’t been unlocked for more than 48 hours.
  3. The passcode hasn’t been used to unlock the device in the last six and a half days and Face ID hasn’t unlocked the device in the last 4 hours.
  4. The device has received a remote lock command.
  5. After five unsuccessful attempts to match a face.
  6. After initiating power off/Emergency SOS by pressing and holding either volume button and the side button simultaneously for 2 seconds.

Also read: How to recover deleted data from iPhone/iPad/iPod touch directly?