“Contacts are saved but since the iOS 9 update, when I get a text message, no name appears only the telephone number in the notification screen? But I open the text, the name appears at the top, just when initial text notification comes through. Bizarrely this only happens with a few people in my contact list.”
After the wide spread complaints about losing recent calls and messages after restoring from iCloud backup, people who have upgraded to iOS 9 are suffering from another weird problem, contact name missing from iOS 9 text messages notification. Some of the customers has raised this as a bug. I am not sure whether Apple has been aware of this but there is no official response yet.
Below are some methods that work for some iPhone users and I hope they can help you out also.
Restart your iOS device by pressing and holding the off/on button until you see the slider. Then slide the slider to turn off your device.
Restart The Messages App
Double tapping the Home button then swipe to the app to force quit. This action will force quit the Messages app. Don’t worry you will not loose any data or messages. Then relaunch the Messages app.
Turn MMS Messages Off and Back On
Go to Settings>Messages. Scroll down to SMS/MMS> MMS Messaging. Switch it off and then switch it back on.
Associate A Text Message To an Existing contact
Opened the text message and clicked on “Details” in the upper right corner.
Then clicked on the “info” icon (lower case i with circle around it)
Click on “Add to Existing Contact”
Choose the contact name to associate this cell number to
After doing so, it associates not only this one number to a existing contact, but associated ALL my messages from existing contacts, kinda like magic. Maybe it was this, or maybe it was a combination of all steps but it did work.
Turn Off Wi-Fi Assit
Turning off Wi-Fi Assist by going to Settings > Cellular > and turn off Wi-Fi Assist.
Or, you can try hard resetting your iPhone and restore it as new. This is the ultimate way and maybe the last way you want to try. The process however will erase all the content and settings on your iPhone. Therefore, DO remember to back up your iPhone, especially all the iPhone messages to your computer in case that something goes wrong while resetting and restoring process. I would like to recommend iFonebox which can export all the messages to computer and transfer all the messages back to your iPhone after completing the reset and restore.
Here is how.
> Install and run iFonebox.
> Connect your iPhone to computer.
> Click “Start” on the main interface after your iPhone is recognized.
> Choose Messages to scan selectively from the interface listing all the supported data types. or you can choose “Recover All” to export and backup all the supported data.
> Wait until the data analyzing is finished.
> Preview all the exported messages and select all to “Recover to Computer” for record keeping.
Now you can reset and restore iPhone without worrying about losing data.