“My iPhone 5 has been pretty good to me over the last year or so, but then the screen shattered. It still worked so dealt with it but I decided to fix it, and well everything went perfectly, I have a beautiful screen now. But, one issue. All 1300 of my photos and videos are gone. Missing. Nothing. Nada. They’re my life, my connection to all of my memories.
The weirdest part of all of this is that within the Usage part of the settings, it’s still telling me that 13.7 GB of my storage is taken up by photos and camera. Can anybody tell me how to get them to show back up please, they cant be gone. they CANT be.”
Your iPhone screen was shattered and you send it to the store for a screen for a replacement, on to find that all your photos are gone after the screen replacement. Sound weird, but this is just what happened to the iPhone 5 user. According to the iPhone 5 user, though all the photos and videos are gone, the storage setting shows that 13.7 GB of the storage is taken up by photos and camera, which means that the photos are not deleted from your iPhone virtually though you cannot see them.
If you have never backed up your iPhone through iTunes to your computer, you can perform backing up right away. And then restore the lost photos from the iTunes backup.
Back Up Through iTunes
>Open iTunes and connect your device to your computer.
>Click Back Up thourgh going to Files>Devices>Back Up Or
>Click the device after it is recoginized by iTunes.And then Click Back Up Now.
>After the process ends, you can see if your backup finished successfully in iTunes Preferences > Devices.
Restore From iTunes Backup
> Connect your device to the computer that you stored your backup on.
> Open iTunes. If iTunes tells you there’s an iOS update, get the latest version.
> Go to File > Devices > Restore from Backup. If you’re using Windows and don’t see a File menu, press the Alt key.
> Look at the date and size of each backup and pick the most relevant.
> Click restore and wait for the process to finish. Your device will restart and then sync with your computer. Stay connected until the sync finishes.
Back Up to iCloud
> Connect your device to a Wi-Fi network.
>Tap Settings > iCloud > Backup.
> Make sure that iCloud Backup is turned on.
> Tap Back Up Now.
> Stay connected to your Wi-Fi network until the process completes.
> Make sure the backup finished by tapping Settings > iCloud > Storage > Manage Storage, and then select your device.
> The backup you just made should appear in the details with the time and backup size.
Note: To make sure the photos will be included in the backup file, you need to switch off the option of photos by going to Settings>iCloud>Photos.
Restore From iCloud Backup
> Go to Settings > General > Reset, then tap “Erase all content and settings.”
> In the Setup Assistant, proceed to “Set up your device,” tap Restore from a Backup, then sign in to iCloud.
> Proceed to “Choose backup,” then choose from a list of available backups in iCloud.
Recover Directly from iPhone With iFonebox
> Connect your iPhone to computer.
> Click “Start” after your iPhone is recognized by iFonebox.
> Choose photos to scan selectively from the interface listing all the supported data types.
> Wait till the scanning and analyzing completed.
> Preview all the exported photos and select what you want to transfer to your computer by clicking on the button of “ Recover to PC”.