My iPhone X Face ID is not working, it says my Face ID cannot be detected. I have restarted my phone and still not working. Anybody else have an iPhone X and have this same problem? How to solve this problem? I need a solution for this. Help please!
Face ID lets you securely unlock your iPhone X, authenticate purchases, sign in to apps, and more—with just a glance. However sometimes it doesn’t work as we expect, so here we are going to discuss some of the common questions about iPhone X Face ID.
How to set up Face ID on iPhone X?
Before you set up Face ID, make sure that there isn’t anything covering the TrueDepth camera or your face. Face ID is designed to work with glasses and contacts. Face ID works best when your iPhone X is approximately an arm’s length or closer (10-20 inches) from your face.
What if Face ID is disabled on your iPhone X?
On iPhone X, you might see a message that says “A problem was detected with the TrueDepth Camera. Face ID has been disabled.” Take your iPhone to an Apple Authorized Service Provider or make a Genius Bar reservation at the Apple Store. You can also contact Apple Support.
Need help using Face ID to unlock your iPhone X?
- Make sure that your iPhone X is updated to the latest version of iOS
- Make sure that Face ID is set up and that the features you’re trying to use Face ID with are turned on.
- Make sure that the TrueDepth camera on your iPhone X isn’t covered with a phone case or a screen protector. Also, check to see if there’s residue or dirt covering the TrueDepth camera.
- Make sure that your eyes, nose, and mouth are fully visible to the TrueDepth camera.
- Make sure that you’re facing the TrueDepth camera
- If you still need help, reset Face ID, then set it up again. Go to Settings > Face ID & Passcode and tap Reset Face ID. Then tap Set up Face ID to set it up again.