I switched from my iPhone 5S to the 6S. My screen cracked on my new 6S and I went to the Apple Store to get it fixed .They said for the price of the screen they’ll just give me a new phone and swap it So, I backed up my phone in the store to the iCloud back up and restored to the new phone. My text messages were not there. After three representatives we found out that there is nothing I can do except go back to the original five as back up that was three weeks old They even sent me an email from the engineers saying there’s nothing they can do about this.
I am so disappointed because I am a longtime member of iCloud and I pay for 200 GB and I religiously back up my phone to the cloud and this is what I got after dropping my hard-earned money on a service and on a brand-new phone.
Frustrating story, isn’t it? To recover the lost text messages, please refer to the previous post about how to recover the iPhone 6s messages lost after the icloud restore. Today, I would like to how to avoid the problem thousands of iPhone 6s users are suffering from when they choose to restore from iCloud backup.
The best way to steer clear away from the messages missing with iOS 9 iCloud backup error is to transfer all your messages from iPhone to computer for backup. According to some friends, the iPhone messages can be crucial evidence for legal issues.
There are a couple of different ways to save messages from iPhone to computer (PC or Mac).
Forward Messages to Mac Messages App
If you have a Yosemite mac, and enable SMS forwarding, the SMS and iMessage will automatically go in the Messages app in the Mac. you can therefore archive these messages in the app. And even if the Mac crashes/dies, the Time machine backup will have a copy of the SMS+iMessages, forever.
Backup iPhone to Computer Through iTunes
> Launch iTunes and connect your device to your computer.
> Locate and click on the icon for your iPhone after it is detected by iTunes.
> click Back Up Now. If you’re using Windows click File > Devices > Back up (if you don’t see a File menu, hold down the Control and B keys).
After the process ends, you can see if your backup finished successfully in iTunes Preferences > Devices.
The drawback of backing up with iTunes is that you cannot transfer them to computer selectively and unless you restore the entire backup file to your iPhone, you cannot view the messages items.
Export iPhone Messages Selectively With Third Party software
There are quite a number of third party software claiming to be able to export certain ios data like messages selectively, here in this post I would like to take iFonebox for example to demonstrate how to transfer iPhone messages selectively to computer.
> Install and run the iFonebox.
> Connect your iPhone to computer.
> Click “Start” after your iPhone is recognized by iTunes.
> Choose Messages to scan selectively from the interface listing all the supported data categories.
> Wait until the data analyzing and scanning is finished.
> Preview all the exported messages and click “Recover to PC” or “Recover to Mac” (according to which version of iFonebox you are using )to transfer all the messages to computer for backup.