If you see No Service or Searching on your iPhone or iPad (Wi-Fi + Cellular), or can’t connect to a cellular network or cellular data, follow these steps:
- Check your coverage area
Make sure that you’re in an area with cellular network coverage. Then follow these steps:
To turn cellular data on or off, go to Settings, then tap Cellular or Mobile Data. If you’re using your iPad, you might see Settings > Cellular Data.
If you’re traveling internationally, make sure that your device is set up for data roaming. Go to Settings > Cellular > Cellular Data Options > Data Roaming.
- Restart your iPhone or iPad
Restart your device. If you’re not sure how to do this, follow these steps.
- Check for a Carrier Settings update
To manually check for and install a carrier settings update:
Make sure that your device is connected to a Wi-Fi or cellular network.
Tap Settings > General > About. If an update is available, you’ll see an option to update your carrier settings.
To see the version of carrier settings on your device, tap Settings > General > About and look next to Carrier.
- Take out the SIM card and put it back in
If the SIM card is damaged, or doesn’t fit in the SIM tray, contact your carrier. Learn more about removing your SIM card.
- Reset your Network Settings
Go to Settings > General > Reset > Reset Network Settings. This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you’ve used before.
- Update your iPhone or iPad
- Contact your carrier
Issues with your carrier or account might affect your service. Contact your carrier to:
- Verify that your account is active and in good standing.
- Make sure there are no outages in your area.
- Check that your device isn’t blocked from receiving cellular services and is set up with the right data plan.
- Contact Apple Support
If your carrier confirms that there’s no issue with your account or network, but you still can’t connect to a cellular network, contact Apple Support.
- Check to see if your iPhone is eligible for a free replacement plan
Apple has determined that a small percentage of iPhone 7 devices may show “No Service” in the status bar, due to a component that has failed on the main logic board. These affected units were manufactured between September 2016 and February 2018 and sold in China, Hong Kong, Japan, Macao, and the U.S.