Question one: What if iCloud Music Library won’t respond or times out?
Turn iCloud Music Library off, then on again
- On your iPhone, iPad, or iPod touch:
- Go to Settings > Music, then tap iCloud Music Library to turn it off.
- Close Settings.
- Go to Settings > Music, then tap iCloud Music Library to turn it on.
Question two: What if you can’t see iCloud Music Library on your iPhone, iPad, or iPod touch?
If you still can’t see it after the restart:
- Turn off iCloud Music Library and then turn it back on.
- Sign out of the iTunes Store and then sign back in.
Question three: What if you can’t download, play, or access songs
First, check iTunes to see if the song is ineligible for upload. Additionally, if you added the song to your library from the Apple Music catalog, it might no longer be available on Apple Music.
Open Safari on your iOS device and go to any website to make sure that you have a strong Wi-Fi or Internet connection.
If you can’t connect to a Wi-Fi network on your iOS device, you can try using cellular data:
- Go to Settings > [your name] > iTunes & App Store.
- Turn on Use Cellular Data.
Question four: What if the artwork for some of your albums or songs is missing?
- Find the album with the missing artwork, then right-click or Control-click it. To select more than one album, hold down the Command key on your keyboard and click additional albums.
- Choose Get Album Artwork. iTunes adds the album artwork.
- From the menu bar at the top of your computer screen or at the top of the iTunes window, choose File > Library > Update iCloud Music Library.
- After iCloud Music Library finishes updating, open the Music app on your iOS device.
- Find the songs that are missing artwork, and remove the downloads from your device.
- Download the song again from iCloud Music Library.