Some recent App Store and iTunes Store purchases might be eligible for a refund if the item doesn’t work as expected or can’t be used. You can request a refund on certain App Store or iTunes Store purchases within 90 days of the purchase date through your purchase history.
What’s the detailed steps to request a refund?
- View your purchase history
To open your purchase history, tap or click this link: View your purchase history.
You can see your purchase history in Settings on your iPhone, iPad, iPod touch, or in iTunes on a Mac or PC. You can also go to reportaproblem.apple.com using any web browser.
- Locate the order in your purchase history
Find the order with the item that you want to request a refund for, then follow the directions for the device that you’re using.
- On your iPhone, iPad, or iPod touch: Tap Total Billed at the bottom of the order, then tap the specific item.
- On your Mac or PC: Click More below the price of the item.
- On the Report a Problem website: Find the item on the Purchases tab.
- Report a problem
- On your iPhone, iPad, iPod touch, Mac or PC: Tap or click Report a Problem below the item’s details. A browser window opens to the Report a Problem website.
- On the Report a Problem website: Tap or click Report a Problem to the right of the item.
If you don’t see an option to Report a Problem, then the item isn’t eligible for a refund request.
- Describe your issue
Choose a reason for the problem, describe your issue, then tap or click Submit.
Based on the information that you provide, Apple might provide a refund directly, refer you to the developer, require additional information, or might deny the refund request based on refund eligibility.
What if you can’t find the item?
Make sure that you’re signed in with the same Apple ID that you used to make the purchase. Also make sure that it’s not a family member’s purchase charged to your payment method. Some items and purchases older than 90 days aren’t eligible for refunds. See the terms and conditions for more information.