What If Siri Or “Hey Siri” Is Not Working On Your iPhone/iPad/iPod?

siri or “hey siri” is not available on your ios devices

If Siri doesn’t work on your devices

  • Check your network connections

If you aren’t connected to the Internet, Siri might say something like “Sorry, I’m having trouble connecting to the network,” or “Try again in a little while.” Make sure that your devices are connected to the Internet and try again.

  • Make sure that Siri is on

On your iPhone, iPad, or iPod touch, go to Settings > Siri & Search and make sure that Listen for “Hey Siri”, and Press Home for Siri or Press Side Button for Siri* are turned on.

  • Check that restrictions aren’t on for Siri

If you can’t turn on Siri on your iOS device or Mac, make sure that you haven’t disabled Siri in Restrictions. On iOS 12 or later, go to Settings > Screen Time > Content & Privacy Restrictions > Allowed Apps and make sure that Siri & Dictation isn’t turned off. On iOS 11 or earlier, go to Settings > General > Restrictions.

  • Check your microphones

If Siri doesn’t hear you correctly or doesn’t respond when you ask a question, make sure your microphones are working: Remove screen protectors, films, or cases that cover the microphones, then ask Siri a question. If Siri doesn’t respond, connect a headset with a microphone, like EarPods or AirPods, then ask Siri a question and see if Siri responds.

  • If Siri doesn’t speak responses

Siri might not respond verbally if your device is muted or Voice Feedback is turned off. While you’re on the Siri screen, try to increase the volume level on your device. Then check your Voice Feedback settings: Go to Settings > Siri & Search > Voice Feedback. From here, you can change how Siri responds. For example, you can have Siri always respond or only when you’re using the Hands-Free setting.

If “Hey Siri” doesn’t work

On supported iPhone, iPad, and iPod touch models, you can use “Hey Siri” to talk to Siri without holding down the Home or side button. If “Hey Siri” isn’t working, go to Settings > Siri & Search and make sure that “Hey Siri” is on. Please keep in mind that “Hey Siri” won’t respond when:

  1. Your device is face down
  2. When the cover is closed on your iPhone or iPad case
  3. When Low Power Mode is enabled on your iPhone
  4. If you have an iPhone 6 or earlier, most iPads, or an iPod touch, and aren’t connected to power.

If you still need help, you’d better take your device to an Apple store or with one of our Apple authorized service providers. Don’t forget to back up your important data before the inspection. Click here to learn how to selectively move iPhone/iPad/iPod data to your computer.


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