What if you can’t make or receive FaceTime calls?
- Make sure that your device has a Wi-Fi connection to the Internet or a cellular-data connection
- Learn more if you’re using router, firewall, or security software that restricts Internet access
- If you’re trying to use FaceTime over cellular, make sure that Use Cellular Data is on for FaceTime. Go to Settings and tap Cellular or tap Mobile Data, then turn on FaceTime. If you’re using an iPad, you might see Settings > Cellular Data
- Go to Settings > FaceTime and make sure that FaceTime is on
- If you see “Waiting for Activation,” turn FaceTime off and then on again. Learn what to do if you can’t activate FaceTime
- If you don’t see the FaceTime setting, make sure that Camera and FaceTime aren’t off in Settings > Screen Time > Content & Privacy Restrictions > Allowed Apps
- Make sure that you have the correct phone number or email address listed
- Go to Settings > General > Date & Time and turn on Set Automatically
- Restart your device
- Update your device to the latest version of iOS
What if you have connection or sound quality issues with FaceTime?
Make sure that both you and the person that you’re calling are using a fast Wi-Fi or cellular connection. If you’re using Wi-Fi, FaceTime requires a broadband connection.
What if I can’t find the FaceTime app?
- Make sure that your device supports FaceTime. FaceTime isn’t available or might not appear on some iPhones and iPads purchased or used in Saudi Arabia, Pakistan, and United Arab Emirates, including Dubai. However, with iOS 11.3 or later, FaceTime is available on iPhone, iPad, and iPod touch in Saudi Arabia.
- Go to Settings > Screen Time > Content & Privacy Restrictions > Allowed Apps and make sure that FaceTime and Camera are turned on.
- Search for the FaceTime app in Spotlight or using Siri. If you or someone else removed the FaceTime app, you might need to restore it.
- Update your device to the latest version of iOS.
- Restore your device. (Note: don’t forget to back up your important data before the progress)