What If An App Unexpectedly Quits, Stops Responding, Or Won’t Open?

an app is not working

If an app on your iPhone, iPad, iPod touch, Apple Watch, or Apple TV stops responding, follow these steps to get help.

  1. Force quit the app
  • iPhone, iPad, iPod touch: Close the app and open it again.
  • Apple Watch: With the app open, press and hold the side button to show the power options. Then press and hold the Digital Crown to quit the app.
  • Apple TV: Double press the TV/Home button and swipe left or right to find the app with the issue. Then swipe up to close the app.
  1. Restart your device

Restart your iOS device, Apple Watch, or Apple TV. Then open the app to see if it works as expected.

  1. Check for updates

Make sure that your device has the latest version of iOS, watchOS, or tvOS. Then check for app updates.

  • For iOS and Apple Watch apps, go to the App Store on your iOS device, then tap Updates. If an update is available, tap Update. If asked, enter your Apple ID and password. You might need a Wi-Fi connection to update some apps on your iOS device.

To prevent data loss, you’d better transfer your important data from device to computer

  • On your Apple TV, go to Settings > Apps and turn on Automatically Update Apps. If you don’t have automatic updates turned on, you can open the App Store, go to the Purchased tab, and open an app’s product page to see if an update is available.
  1. Delete and reinstall the app
  • iPhone, iPad, iPod touch: Delete the app, then redownload it from the App Store.
  • Apple TV: Highlight the app on the Home screen, then press and hold the Touch surface until the app jiggles. Press Play/Pause, then select Delete. Open the App Store and redownload the app. Some apps require subscriptions for activation. If you can’t activate the app or you don’t remember your sign-in information, contact the app developer.
  • Apple Watch: Open the Watch app on your iPhone and tap the My Watch tab. Scroll to the app you want to remove, then tap it. Turn off Show App on Apple Watch, and wait for it to disappear from your watch’s Home screen. To reinstall the app, scroll down to Available Apps in the My Watch tab and tap Install.
  1. Contact the app developer

If you’re having an issue with an Apple app, contact Apple Support. If it’s a third-party app, contact the app developer.

What If iCloud Backup Couldn’t Be Restored?

First, Make sure that you’re connected to Wi-Fi, because you can’t restore from a backup over a cellular Internet connection. If you still need help, find out what to do based on your issue or the alert message that you see.

What if a message asks for multiple Apple ID passwords?

can’t get access to icloud backup

If you don’t remember an Apple ID password when asked to sign in, you can tap Skip this Step and sign in later. If asked to sign in with multiple Apple IDs, it might be because your backup includes purchases that were made using more than one Apple ID. These purchases might include content like apps, movies, music, and more.

What if the restore process takes a long time to finish?

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Stay connected to a reliable Wi-Fi network and a functional power source until the process finishes. The time it takes to restore from a backup depends on the size of your backup and the speed of your Wi-Fi network.

What if a message says that your restore is incomplete or some items won’t restore?

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These messages mean that you disconnected from Wi-Fi during the restore process or that some of your apps or content couldn’t be restored. Here are some possible causes and what you can do about each:

  • If a message says something like, “Restoring 350 of 1200 items,” then your photos are probably still being restored. Keep your device connected to a reliable Wi-Fi network and a power outlet so that the process can finish.
  • If you see a grayed-out app or one that takes a long time to load, make sure that you’re connected to a Wi-Fi network. Next, tap the app to pause the process, then tap it again to continue. If this doesn’t fix the issue, delete and redownload the app.
  • When your backup contains purchases that were made from more than one Apple ID, a message asks you to sign in with multiple Apple IDs. If you can’t remember a password or didn’t purchase an app using your own Apple ID account, you might see this message: “Some apps or content can’t be restored, because they are no longer available in the iTunes or App Store, were purchased with a different account, or were synced from your computer.” If you have this content saved in iTunes on your Mac or PC, try syncing your device with your computer to restore your content.
  • If you have tried all the above steps but none of them will work, you can certainly turn to iFonebox for help. It’s a professional iOS backup extractor which enables you to extract whatever from that backup without a full restore.

Get Help With Over-The-Air iOS 12.1.1 Update

You might be unable to update your iPhone, iPad, or iPod touch wirelessly or over the air for one of these reasons:

  • Not enough available storage space on your device
  • Downloading the update takes a long time
  • Unable to reach the update server
  • The update doesn’t complete

What if there’s not enough space to update?

things you should know before an over-the-air update ios 12.1.1 update

If there isn’t enough space to download and install an update, iOS will try to make space. It will remove only app data that it can download again and doesn’t remove or relocate any of your data. If your device still doesn’t have enough space, you can use iTunes to update your device.

What if the download takes a long time?

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You need an Internet connection to update iOS. The time it takes to download the update varies according to the size of the update and your Internet speed. You can use your device normally while downloading the iOS update, and iOS will notify you when you can install it. To improve the speed of the download, avoid downloading other content and use a Wi-Fi network if you can.

What if you can’t reach the update server or can’t verify the update?

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If you try to update the iOS on your device, you might see one of these messages:

  • “Unable to Check for Update. An error occurred while checking for a software update.”
  • “Unable to Verify Update. iOS failed verification because you are no longer connected to the Internet.”

Try updating your device again using the same network. If you still see one of these messages, try updating your device using another network or update your device with iTunes. If the issue happens again after trying to update with multiple networks, remove the update.

What if the update doesn’t complete?

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If you’re installing the update, the progress bar might appear to move slowly. The time an update takes depends on the size of the update and the number of files on your device.

When you’re updating over the air, keep your device connected to a power source. If your device runs out of power, connect it to a power source and turn on the device to let the update or restore complete.

If the update never completes and the progress bar hasn’t moved for an extended time, try restarting your device.

How to restore lost data from iPhone/iPad after the update if no backup?


To get missing data back, you can certainly turn to iFonebox for help. It’s a professional and reliable iOS data recovery tool which enables you to selectively recover almost all file types.

Can’t Make A FaceTime Call On Your iOS Device? Fixed!

The reasons you might have issues using FaceTime:

unable to male a facetime call on your ios device

  • FaceTime and FaceTime audio calling might not be available for all countries, regions, or carriers.
  • FaceTime isn’t available or might not appear on devices purchased in Saudi Arabia, Pakistan, and United Arab Emirates, including Dubai. However, with iOS 11.3 or later, FaceTime is available on iPhone, iPad, and iPod touch in Saudi Arabia.
  • Call forwarding isn’t available with FaceTime.
  • If you try to switch from a FaceTime call to a phone call or a FaceTime audio call.

What if you can’t make or receive FaceTime calls?

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If none of the above reasons apply to you, and you still can’t make or receive FaceTime calls, follow these steps:

  • Make sure that your device has a Wi-Fi connection to the Internet or a cellular-data connection.
  • If you’re trying to use FaceTime over cellular, make sure that Use Cellular Data is on for FaceTime. Go to Settings and tap Cellular or tap Mobile Data, then turn on FaceTime. If you’re using an iPad, you might see Settings > Cellular Data.
  • Go to Settings > FaceTime and make sure that FaceTime is on.
  • If you see “Waiting for Activation,” turn FaceTime off and then on again. Learn what to do if you can’t activate FaceTime.
  • If you don’t see the FaceTime setting, make sure that Camera and FaceTime aren’t off in Settings > Screen Time > Content & Privacy Restrictions > Allowed Apps.
  • Make sure that you have the correct phone number or email address listed.
  • Go to Settings > General > Date & Time and turn on Set Automatically.
  • Restart your device.
  • Update your device to the latest version of iOS.

Don’t forget to back up your device to keep data safe via iFonebox.

What if you have connection or sound quality issues with FaceTime?

If your cellular connection or Wi-Fi network are running slow, or other users are streaming audio or video on the same Wi-Fi network, make sure that both you and the person that you’re calling are using a fast Wi-Fi or cellular connection. If you’re using Wi-Fi, FaceTime requires a broadband connection.

Things You Should Know Before You Update Your Device To iOS 12.1.1

What’s new in iOS12.1.1?

get help of the the ios 12.1.1 update

Features and improvements include:

  • Notification preview using haptic touch on iPhone XR
  • Dual SIM with eSIM for additional carriers on iPhone XR, iPhone XS, and iPhone XS Max
  • One tap to flip between the rear and front-facing camera during a FaceTime call
  • Live Photo capture during one-to-one FaceTime calls
  • The option to hide the sidebar in News on iPad in landscape orientation
  • Real-time text (RTT) when using Wi-Fi calling on iPad and iPod touch
  • Stability improvements for dictation and VoiceOver

Bug fixes include:

Fixes an issue where Face ID may temporarily become unavailable

Addresses an issue that prevented visual voicemail from downloading for some customers

Fixes an issue in Messages that could prevent predictive text suggestions when typing on the Chinese or Japanese keyboards

Addresses an issue that could prevent Voice Memos recordings from uploading to iCloud

Fixes an issue where time zones may not have updated automatically

What you need to do to update your devices?

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  • Check compatibility

If your device supports iOS 11, you can update to iOS 12.

  • Know your passcode

If you have a passcode set up on your device, make sure that you know it so you can update to iOS 12.

  • Have your Apple ID ready

Your Apple ID gives you access to all Apple services, like iCloud and the App Store. If you don’t know your Apple ID or password, we can help.

  • Free up storage space

Make sure there’s enough space on your device to install iOS 12.

  • Create a backup

Back up your iPhone, iPad, or iPod touch so you have a copy of your important information just in case you need it. Learn how to selectively back up your device without iTunes and iCloud. 

  • Install iOS 12

You can update your iPhone, iPad, or iPod touch to the latest version of iOS wirelessly. If you can’t update wirelessly, you can also use iTunes to get the latest iOS update.



What If You Get An Alert About The SIM Card In Your iPhone?

What if you get an alert that says Invalid SIM or No SIM Card installed?

get help with the sim card in your iphone

  • Make sure that you have an active plan with your wireless carrier.
  • Update your iPhone to the latest version of iOS.

Note: You can use iCloud or iTunes to back up your device before updating. And there’s a professional iOS backup tool called iFonebox could help you selectively back up your data.

  • Restart your iPhone.
  • Check for a carrier settings update. Go to Settings > General > About. If an update is available, you’ll see a prompt to select OK or Update.
  • Remove your SIM card from the SIM card tray and then put the SIM card back. Make sure that the SIM tray closes completely and isn’t loose. If you use a SIM tray from a different model iPhone or from another phone manufacturer, it might not fit properly.
  • Try using another SIM card. If you don’t have one, go to your carrier’s retail store and ask them to test with another SIM card. You might need to replace your SIM card.
  • If you still see an alert about your SIM card, contact Apple support.

What if your iPhone can’t be activated and you get an alert that says the SIM card is unsupported?

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  • Check the list on the System Status page. If the box by iOS Device Activation isn’t green, try to activate your iPhone later.
  • If asked to enter your password as you activate your iPhone, enter the password. (A password prompt means that Activation Lock might be enabled in Find My iPhone.)
  • Restart your iPhone.
  • If you’re using a cellular data connection, connect to a reliable Wi-Fi network instead.
  • If you still can’t activate, here’s how to activate your iPhone through iTunes instead:
  • Make sure that you have the latest version of iTunes.
  • Check that your computer has an Internet connection.
  • Open iTunes on your computer. With the cable that came with your iPhone, connect your iPhone to your computer.
  • Wait while iTunes detects and activates your iPhone:
  • If iTunes shows, “Set up as New” or “Restore from Backup,” it means that iTunes activated your iPhone.
  • If an error in iTunes says that the SIM card isn’t compatible, contact your carrier.


What if iPhone XR Camera Is Not Working?

My new iPhone XR back camera will not work but there is no obvious damage and the camera is not cracked. Any suggestions? Thanks for your help!

Many iOS users can’t wait to update their old iOS devices to new iPhone XR for its advanced LCD, faster Face ID, the most powerful chip and a breakthrough camera system with Depth Control. However, some iPhone XR users in the apple community say there is something wrong with the iPhone XR camera.

Learn how to fix issues with the camera in your iPhone XR:

 iphone xr camera doesn’t work properly

  • Remove any case, film, or attachment

A case or film might block the camera or flash and affect performance. A metallic or magnetic case or camera attachment might interfere with optical stabilization. Test the camera without any of these to find out if they’re causing the issue.

  • Clean the camera lens

If your photos are blurred, out of focus, or have dark spots, make sure that the camera lens is clean. If you need to clean the lens, use a microfiber cloth. If you see dirt or debris inside the lens, or the camera lens appears to be misaligned or blocked, take your device to an Apple Retail Store or Authorized Service Provider for more help.

Keep in mind: Don’t forget to back up your important data to prevent data loss.

  • Restart and test with different apps

If you see a closed lens or black screen when you open the Camera app, restart your device. Then test your camera using the Camera app and and another app that uses the camera. If your device has a front and rear camera, check to see if only one or both aren’t responding. To switch cameras, tap the button in the bottom-right corner of the screen.

What if your flash is not working?

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  1. Try the flashlight in Control Center

On your iPhone XR, you should wipe down from the upper-right corner of the screen then click on the flashlight sign. If the LED flash doesn’t work as a flashlight, contact Apple Support.

  1. Check your settings

If the flash isn’t working, or it goes off every time you take a photo, check your flash settings.

  1. Check if your device is very warm or cold

If your device’s battery level is low and your device is very warm or cold, the camera flash and the flashlight might not work. These features will work again when you charge your device and return it to a more normal temperature.


7 Hot Themes About iCloud Keychain

Get answers to some of the most common questions about iCloud Keychain:

How can I use iCloud keychain?

7 most common topics about icloud keychain

Quick fixes:

To use iCloud Keychain, you need iOS 7.0.3 or later on your iPhone, iPad, or iPod touch, and OS X Mavericks 10.9 or later on your Mac. Learn about availability by country or region.

When you update your iPhone, iPad, or iPod touch to the latest iOS, the setup assistant asks you to set up iCloud Keychain. Instructions vary based on whether you’re using two-factor authentication or another type of security, like your email, password, or security questions.

What information does iCloud Keychain store?

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Quick fixes:

iCloud Keychain stores credit card numbers and expiration dates—without storing or autofilling the security code—and passwords and usernames, Wi-Fi networks, Internet accounts, and more. Developers can also update their apps to use keychain, if the app is on a device that uses iOS 7.0.3 or later, or OS X Mavericks 10.9 and later.

Can I view and edit my passwords stored in iCloud Keychain?

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Quick fixes:

Yes. You can access your passwords to websites, Wi-Fi networks, and Internet accounts via the specific application. For example, use Safari to access and edit your Safari passwords.

How does iCloud Keychain protect my information?

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Quick fixes:

iCloud protects your information with end-to-end encryption, which provides the highest level of data security. Your data is protected with a key that’s made from information unique to your device, and combined with your device passcode, which only you know. No one else can access or read this data, either in transit or storage.

What happens when I turn off iCloud Keychain on a device?

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Quick fixes:

When you turn off iCloud Keychain for a device, you’re asked to keep or delete the passwords and credit card information that you saved. If you choose to keep the information, it isn’t deleted or updated when you make changes on other devices.

Can I make sure my information isn’t backed up in iCloud?

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Quick fixes:

Yes. When you set up iCloud Keychain, skip the step to create an iCloud Security Code. Your keychain data is then stored locally on the device, and updates across only your approved devices. If you don’t create an iCloud Security Code, Apple can’t help you recover your iCloud Keychain.

Also read: How to see what is stored in my iCloud backup?

Can Apple recover my iCloud Security Code?

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Quick fixes:

No. If you enter your iCloud Security Code incorrectly too many times, you can’t use that iCloud Keychain. You can contact Apple Support to verify your identity and try again. After several incorrect attempts, your keychain is removed from Apple’s servers, and you need to set it up again.

Cannot Connect To The App Store With iPhone XR? Fixed!

I can’t download any apps from my App Store. It keeps saying verification required, then I press continue and verify. But it doesn’t download. How do I fix so I can download apps again? Any thoughts? Many thanks!

When you try to open the iTunes Store, App Store, or the Book Store in Apple Books, you might see a “Cannot connect to iTunes Store” alert message or something similar. The iTunes Store, App Store, or Book Store might also not load anything at all, or might unexpectedly stop in the middle of downloading content.

  • Check your connection

slove iphone xr unable to connect to app store issue

Make sure that your device is connected to the Internet. Try using an Internet browser to connect to any website and see if it loads. If it doesn’t, use another device on the same network to see if it can connect to any website.

  • Check System Status

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Visit the Apple System Status page to see if there are interruptions in service in your country or region.

  • Update your account

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If you’re not able to access the iTunes Store, App Store, or Book Store because you can’t log in with your Apple ID, learn how to reset your Apple ID password. If you recently changed your Apple ID or password, you might have to sign out and sign back in. To sign in on your iOS device, go to Settings > [your photo] > iTunes & App Store. Tap your Apple ID, sign out, then tap Sign In to log in again. Learn how to sign out on your Mac, PC, or Apple TV.

  • Update your software

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Update to the latest versions of iOS, then try to connect to the iTunes Store, App Store, or Book Store again.

Note: Don’t forget to back up your important data just in case of data loss

  • Check the date and time

Make sure that the date and time on your device are set correctly for your time zone.

On your iPhone, iPad, iPod touch: Go to Settings > General > Date & Time. Get more help with date and time.

What if I still can’t connect?

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  1. See if it’s listed as a possible iTunes Store error.
  2. Some networks (such as at offices or schools) might not allow connections to the servers and ports that the iTunes Store uses. Ask your network administrator to open access to iTunes Store servers and ports.
  3. If you’ve tried all of the above steps and you still can’t connect, contact Apple Support.

How To Stop My New iPad Pro From Cycling On And Off?

How can I stop my iPad Pro from cycling on and off? I tried rebooting the iPadPro using procedures other people used to fix their iPad from turning on and off but it did not work for my iPad. Until the last one or two system updates, it began turning on and off every other minute or so. Has anyone discovered a fix for a problem like this?

  • Force restart your device

fix the problem of ipad not working properly

A force restart won’t erase the content on your device. You can force restart your device even if the screen is black or the buttons aren’t responding. Follow these steps:

  1. Press and quickly release the Volume Up button.
  2. Press and quickly release the Volume Down button.
  3. Then press and hold the Power button until the device restarts.
  • Reinstall iOS without erasing your data via iTunes

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  1. Connect your device to a computer and open iTunes.
  2. While your device is connected, force it to restart.
  3. Don’t release the buttons when you see the Apple logo. Keep holding until you see the recovery mode screen.
  4. When you get the option to restore or update, choose Update. iTunes will download the software for your device.
  • Put your device in recovery mode

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  1. Connect your device to your computer and open iTunes.
  2. Force restart your device and continue holding the Top button until your device goes into Recovery Mode.
  3. When you see the option to Restore or Update, choose Restore.

Note: Keep in mind that it will erase all the existing and settings on your device, you should back up your important data before the progress to prevent data loss.

When should I contact Apple support?

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Contact Apple Support to set up service if you have any of these issues:

  1. You still see a black screen after charging, force restarting, or following the steps in this article.
  2. You see a black screen, but you can hear alerts, sounds, and vibrations.
  3. The screen remains black, but the device chirps when you unmute it and connect it to power.
  4. Your screen is on, but it doesn’t respond when you tap, slide, or try other gestures.
  5. You can’t force your device to restart because a button is broken or stuck.
  6. Your device is stuck on the Apple logo, displays a solid color, or isn’t recognized in iTunes.