Hi, I have an iPhone 7. I can make and receive phone calls but the speaker and mouthpiece are not working. Can you give me some advice to get it back normal? Thanks very much!
What if you cannot hear any sound from your iOS devices?
Before we start trouble shooting, see if your speaker works: In Settings > Sounds (or Settings > Sounds & Haptics), drag the Ringer and Alerts slider up or down a few times.
If you don’t hear any sound, your speaker might need service. Contact Apple Support.
- Check your sound settings
If your device has a Ring/Silent switch, move the switch forward—toward the device’s display—so that orange isn’t showing. Open Settings > Do Not Disturb and check that Do Not Disturb is off. If you’re using an iPad, you can also swipe down from the top-right corner to view Control Center and make sure the mute button and Do Not Disturb button aren’t enabled.
- Check sound with an app
Open an app that has music or sound effects, then adjust the volume with your volume buttons or the slider in Control Center.
- Plug headphones into your device
If you can hear sound through the headphones but not through your device’s speakers, unplug the headphones and clear dust or debris from the headset port on your device.
- Turn off Bluetooth
To make sure that your device isn’t sending audio to a Bluetooth accessory, go to Settings > Bluetooth and turn off Bluetooth.
- Restart your device
Turn off your device, then turn it back on. Check the sound again. If you still don’t hear any sound, contact Apple Support.
Do you also have one of these issues?
- After you plug any headphones into your iOS device, sound plays from your device’s speakers instead of the headphones.
- You unplug your headphones, but when you adjust volume on your iOS device, you still see a Headphones volume indicator.
If so, take your device to an Apple Retail Store or Apple Authorized Service Provider for inspection.