If you can’t connect to Wi-Fi or play movies, songs, or other content on your Apple TV, learn what to do.
- Check that everything’s on, connected, and in range
Make sure that your Internet router is connected to your modem and that both are powered on. If your router and modem are combined, make sure that the device is powered on.
Keep your Apple TV in range of your router. If it’s too far away, your Apple TV won’t get a signal. To avoid signal issues, don’t place your Apple TV directly on or within a foot of your Wi-Fi router.
- Connect to Wi-Fi
On Apple TV 4K or Apple TV, go to Settings > Network. On Apple TV, go to Settings > General > Network. Choose the name of a compatible Wi-Fi network to join. If asked, enter your Wi-Fi password. If you don’t know your password, get help.
- Restart your Apple TV, router, and modem
After you restart each device, see if you still need help. On Apple TV 4K or Apple TV, go to Settings > System and select Restart. On Apple TV, go to Settings > General and select Restart.
- Use an Ethernet cable and check for software updates
Try connecting your Apple TV directly to your router, or cable or DSL modem using an Ethernet cable. Then, join your network and check for software updates.
- On Apple TV 4K or Apple TV, go to Settings > System > Software Updates.
- On Apple TV, go to Settings > General > Update Software. If there’s an update, install it. Then unplug your Ethernet cable and try to join your Wi-Fi network again.
Still can’t connect?
- Make sure that there isn’t interference in the area.
- If you’re connected to Wi-Fi but you can’t get online, try to use your Wi-Fi network with another device. If you can’t get online with the other device, there might be a service outage. Call your cable company or Internet provider for help.
- Try to connect to a Wi-Fi network in a different location. If your Apple TV can’t connect to any Wi-Fi networks, contact Apple Support.
- Make sure that your Wi-Fi router has the latest version of the firmware.